Lack of Communication and Support from RD Debt Counseling

I started the process with RD Debt Counseling on 7 May 2025 to assist with clearing my name from the credit bureaus after rehabilitation. Unfortunately, the service I’ve received has been very disappointing.

The last update I got from Sylvia was on 4 August 2025, and there’s been no follow-up since. I reached out to Annetjie on 1 October to express my concern, but she too has not provided any feedback despite my messages and calls.

Since August, I’ve been doing all the follow-ups myself with TransUnion, VCCB, XDS, and Experian. I paid R2000 for this service and expected consistent communication and support — something I did not receive.

I sincerely hope the company can take accountability and improve their client service, as this experience has left me frustrated and disappointed.