Poor Customer Service by RaceChip South Africa.

I would not recommend purchasing a race chip from RaceChip South Africa. I purchased the RaceChip RS+ unit which RaceChip claimed would increase the power and torque outputs of my vehicle by at or close to 25 kW and 50 nM respectively. Following installation and driving of my vehicle, I did no note any improvement in performance. I informed RaceChip after which they requested that I run my vehicle on a dyno. I ran it on a dyno and as I suspected, there was no improvement in performance. In fact, instead, it seems it was having a negative impact on my vehicle's torque performance. My vehicle is the 92 kW Ford Fiesta 1.0 EcoBoost trend. I sent the evidence to RaceChip who then noted they would send the evidence to the German head office. It was agreed that the product would be returned and my refund processed as the product did not do what RaceChip South Africa claimed it would. This was around 16.02.2023. It is now 17.04.2023 and, despite the race chip being returned, I have still not received my refund.

My recommendation based on my experience with RaceChip South Africa is to avoid purchasing it altogether because once you provide evidence that the product doesn't work, their customer service becomes utterly useless.

I have subsequently done a stage 1 remap to my vehicle, and this has actually made a difference. I had a 12.4 kW increase in power and a 44 nM increase in torque, which was confirmed using a dyno. And the difference can also be felt with everyday driving.