MM
Michael M
Active since Jan 2020
4
Reviews
0
Industries
Reviews
4 reviews17 months ago
Non-Existant Customer Service and Artificial Non-Intelligence
Pity you can't put 0 stars. It would be nice if that was an option. Easy Equities seemed really nice with their App and the ease with which you can invest. But unfortunately, their customer service, as noted by numerous other reviews on Hello Peter, is absolutely atrocious. They seem to be using an AI bot to log ticket numbers, but I would rather classify this bot as as an ANI, or Artificial Non-Intelligence. It's the most useless system I have ever come across. Even when you just want to talk to someone directly, it's unable to assist with the required information. Anyways, my recommendation is that before anyone tries Easy Equities, first do some research to see if there are any other similar options but with better customer service. Although their App is user friendly, their customer support definitely is not. Unfortunately, for the first time today, I am having major difficulty in selling shares and the App is pretty buggy today. Hopefully this is not now the decline of their App too.
0 replies
37 months ago
Poor Customer Service by RaceChip South Africa.
I would not recommend purchasing a race chip from RaceChip South Africa. I purchased the RaceChip RS+ unit which RaceChip claimed would increase the power and torque outputs of my vehicle by at or close to 25 kW and 50 nM respectively. Following installation and driving of my vehicle, I did no note any improvement in performance. I informed RaceChip after which they requested that I run my vehicle on a dyno. I ran it on a dyno and as I suspected, there was no improvement in performance. In fact, instead, it seems it was having a negative impact on my vehicle's torque performance. My vehicle is the 92 kW Ford Fiesta 1.0 EcoBoost trend. I sent the evidence to RaceChip who then noted they would send the evidence to the German head office. It was agreed that the product would be returned and my refund processed as the product did not do what RaceChip South Africa claimed it would. This was around 16.02.2023. It is now 17.04.2023 and, despite the race chip being returned, I have still not received my refund. My recommendation based on my experience with RaceChip South Africa is to avoid purchasing it altogether because once you provide evidence that the product doesn't work, their customer service becomes utterly useless. I have subsequently done a stage 1 remap to my vehicle, and this has actually made a difference. I had a 12.4 kW increase in power and a 44 nM increase in torque, which was confirmed using a dyno. And the difference can also be felt with everyday driving.
0 replies
61 months ago
Update of Policy
Tshepisho, the consultant that assisted me, was very friendly and helpful, while assisting me with updating my policy information. The only negative was that the line did not appear very good; not sure if it was perhaps due to the connection or the microphone or King Price Insurance's side. Otherwise, I am happy with the service.
53 replies
76 months ago
Online Service
Quick and efficient service from Tshegofatso. Thanks
61 replies
Review Distribution
5 Star
2 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (50%)