Horrible Customer Service.

I am posting a 1 star review for 2 reasons, the first is the quality of customer service that I experienced, this is the main reason that I have gone to the lengths of a hello peter review. the second is the quality of the product provided. Long story short, the pair of tennis shoes that i purchased literally fell apart after a months worth of use. I paid R2000 for the shoes and had to replace them within 2 months as my sons feet were literally touching the court.

I contacted racketlon via email and whatsapp and received no feedback. eventually i had to phone - spoke to someone called Patrick, who was not even sympathetic to the situation and basically advised me to resend the whatsapp, to which he responded that he would "address with customer services who will liaise with Wilson asap". No apologies for the faulty product ... or please return the faulty shoes ... or any sort of customer service. that was on 16 September, the last i heard from the company. I had issues ordering the shoes online as well and after no response to emails and whatsapps had to phone in to them to follow up on my order. The only part of the process of dealing with Racketlon was the delivery of the ordered items, which the courier company can actually take credit for.