RW
Rebecca W
Active since Feb 2014
6
Reviews
0
Industries
Reviews
6 reviews5 months ago
Horrible Customer Service.
I am posting a 1 star review for 2 reasons, the first is the quality of customer service that I experienced, this is the main reason that I have gone to the lengths of a hello peter review. the second is the quality of the product provided. Long story short, the pair of tennis shoes that i purchased literally fell apart after a months worth of use. I paid R2000 for the shoes and had to replace them within 2 months as my sons feet were literally touching the court. I contacted racketlon via email and whatsapp and received no feedback. eventually i had to phone - spoke to someone called Patrick, who was not even sympathetic to the situation and basically advised me to resend the whatsapp, to which he responded that he would "address with customer services who will liaise with Wilson asap". No apologies for the faulty product ... or please return the faulty shoes ... or any sort of customer service. that was on 16 September, the last i heard from the company. I had issues ordering the shoes online as well and after no response to emails and whatsapps had to phone in to them to follow up on my order. The only part of the process of dealing with Racketlon was the delivery of the ordered items, which the courier company can actually take credit for.
0 replies
38 months ago
Easy and painless claim process.
I moved my business insurance to Santam about a year ago and unfortunately had to make a large claim in November. There was a small hiccup in the beginning with a delay in appointing an assessor but other than that the process was seamless and once the assessor had been appointed the claim was paid out quickly. I was very pleased and impressed. Many thanks Santam
53 replies
47 months ago
A scam and waste of time
This is the biggest load of **** I have ever encountered. A total scam if you ask me, the system is so contrived that you cant get it to work. There is ZERO support, no one responds to emails and the only contact is their email address. They are very happy to take your money and not provide any service. ABSOLUTLEY SHOCKING!!!!
0 replies
70 months ago
Excellent service
My vehicle went in for a service on 7 July, I was assisted by FORTUNATE, a new service adviser and her service was fantastic, she kept in touch constantly throughout the day. Thank you so much!
0 replies
135 months ago
Excellent Call Centre Service
In this day and age we don't stop often enough to compliment the rarest of commodities, good service. I received such great service when i called in to put in a claim on my car insurance. The story of the circumstances was vague and confusing but Nhlanhla took it all in his stride, he was efficient, compassionate and very pleasent to deal with. Since my initial call at 08h00 this morning he has called me back twice to follow up and the ball is rolling well and smoothly. i am suitably impressed and hope that my dealings with Regent in this matter continue as smoothly.
76 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
2 (33.333333333333336%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (33.333333333333336%)