Bad KTM dealer

I ordered an urgently needed spare fot my KTM from RAD KTM in Paarl. First cheched that they had it in stock. Paid and included courier cost. After 1 week this part had not even been shipped to me. Told them to cancel, as I was going away and could get another one at a different dealer. It was accepted by the spares department, and they asked for my banking info for the refund. Nothing happened. I made numerous calls, was told they were waiting for the RAD head-office and would send me feedback. Nothing. They also do not even reply to my daily e-mails anymore. Please do not trust these guys. I usually buy a new KTM every year, but surely not from them! They contribute to the bad reputation for service with KTM in this country.