Pathetic Service

I am very disappointed at the fact that I missed my sister's wedding because of this woman , I had booked months ago for doing my make up a time of 8 am on the 10 January 2016, I booked early because the wedding was at 10 am. the owner comes in only at 9am and does not even apologize for making me wait outside the shop for an hour, they then delay having their own conversation whilst all the clients are waiting. the makeup was terribly done, if she had a late night it is totally not our business, if that is the case then she must tell clients in advance. I have waited a long time for my sister's wedding and because of this woman I had to miss the wedding. I will never go back to this pathetic service again.i want my money refunded. people like this should not be in business, we pay a lot of money ,so this owner needs to realize that she is not doing this for free.