RA
Radiokop Animal Clinic
Unclaimed Business
RA
Radiokop Animal Clinic
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Health & Medical
#14NPS Score
0Unlikely
Ranking
#14
in Health & Medical
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Jenni P
1 reviews | Active since Jan 2020
14 Feb 2025, 14:51
Dangerous vet
If I could give 0 stars I would. My puppy recently went in for a standard sterilisation at Radiokop animal clinic. After the procedure they phoned me to inform me that while they were busy he went into cardiac arrest but that they managed to resuscitate him. No further detail was given and I was promised a call within the hour to update me. No one phoned. When I called them I was informed that he is still alive, it is a miracle he made it this far and that they are still working on him. Later that day they phoned to inform me that they could no longer support him and I should come collect him to take to an animal hospital who is better suited to his needs. When I voiced my concern about transporting him I was told not to worry, he is mostly unresponsive but stable enough to transport. Before bringing him out I was expected to settle the bill, despite the fact that the care needed for him was urgent and that, in my opinion, he should have been moved to specialised care almost immediately. When they brought him out it was immediately apparent that he was not stable. As the vet placed him in the car, the vet voiced concerns about the placement of his head which seemed odd as I had been told he was mostly unresponsive. The car drive to the animal hospital is about 30 minutes, in this time my puppy had 3 seizures. NO ONE at Radiokop animal clinic bothered to prepare me for the fact that not only had he gone into cardiac arrest he had also gone into neurological arrest. Their delay in having him transferred likely exacerbated his condition. Right now he has been in ICU for 2 days and is still critical. The financial implications of this are huge, but the emotional implications are even greater. Do not use this vet, they did not give me all the information in a critical moment, they delayed and wasted time getting my puppy the care that he needed and no one has even bothered to follow up to find out if he is ok. Their reception staff are very friendly, but I have yet to be there where someone wasn't crying because they lost their pet. Initially I suspected this is just because they are so busy, but now I understand that this is because they do not give you all the information that you need to make informed decisions regarding your pets care and they waste valuable time when THEY ARE NOT SPECIALISTS.
Helpful (0)
|Replies (0)JP
Jenni P
1 reviews | Active since Jan 2020
14 Feb 2025, 14:51
Dangerous vet
If I could give 0 stars I would. My puppy recently went in for a standard sterilisation at Radiokop animal clinic. After the procedure they phoned me to inform me that while they were busy he went into cardiac arrest but that they managed to resuscitate him. No further detail was given and I was promised a call within the hour to update me. No one phoned. When I called them I was informed that he is still alive, it is a miracle he made it this far and that they are still working on him. Later that day they phoned to inform me that they could no longer support him and I should come collect him to take to an animal hospital who is better suited to his needs. When I voiced my concern about transporting him I was told not to worry, he is mostly unresponsive but stable enough to transport. Before bringing him out I was expected to settle the bill, despite the fact that the care needed for him was urgent and that, in my opinion, he should have been moved to specialised care almost immediately. When they brought him out it was immediately apparent that he was not stable. As the vet placed him in the car, the vet voiced concerns about the placement of his head which seemed odd as I had been told he was mostly unresponsive. The car drive to the animal hospital is about 30 minutes, in this time my puppy had 3 seizures. NO ONE at Radiokop animal clinic bothered to prepare me for the fact that not only had he gone into cardiac arrest he had also gone into neurological arrest. Their delay in having him transferred likely exacerbated his condition. Right now he has been in ICU for 2 days and is still critical. The financial implications of this are huge, but the emotional implications are even greater. Do not use this vet, they did not give me all the information in a critical moment, they delayed and wasted time getting my puppy the care that he needed and no one has even bothered to follow up to find out if he is ok. Their reception staff are very friendly, but I have yet to be there where someone wasn't crying because they lost their pet. Initially I suspected this is just because they are so busy, but now I understand that this is because they do not give you all the information that you need to make informed decisions regarding your pets care and they waste valuable time when THEY ARE NOT SPECIALISTS.
0
Replies (0)SvdM
Sandra van der Merwe
1 reviews | Active since Jan 2020
12 Jul 2022, 13:10
Good, friendly service
Always friendly and competent staff & thanks to appointments, no endless waiting. My kittens don't even get too upset when getting their shots.
Helpful (0)
|Replies (0)SvdM
Sandra van der Merwe
1 reviews | Active since Jan 2020
12 Jul 2022, 13:10
Good, friendly service
Always friendly and competent staff & thanks to appointments, no endless waiting. My kittens don't even get too upset when getting their shots.
0
Replies (0)RB
Ravisha B
1 reviews | Active since Jan 2020
15 Dec 2021, 06:57
Awesome, Friendly and Caring
First time this morning at Radiokop Animal Clinic and had the most amazing experience for my hamster with Dr. Robyn:) She was so soft and caring with my hammie, Dr. Robyn and the staff are extremely friendly and caring from the time I entered to leaving. I really felt so comfortable here:)
Helpful (0)
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Ravisha B
1 reviews | Active since Jan 2020
15 Dec 2021, 06:57
Awesome, Friendly and Caring
First time this morning at Radiokop Animal Clinic and had the most amazing experience for my hamster with Dr. Robyn:) She was so soft and caring with my hammie, Dr. Robyn and the staff are extremely friendly and caring from the time I entered to leaving. I really felt so comfortable here:)
0
Replies (0)LC
Lucy C
1 reviews | Active since Jan 2020
10 Aug 2020, 10:09
Calls not returned,........difficult to get information on a procedure!!
I am at my wits end with Radiokop Animal clinic at this stage....... My cat has undergone a procedure with a vet who I believe has now left the practice. My cats blood sample was sent to Onderstepoort after lock down and I was told that I would receive a call on average of 6 weeks with results, and also be told once my cats certificate arrives. Due to the vet no longer being at the practice, I was told to deal with the manager of the vet. I spoke to the manager and she told me that she would follow up with Onderstepoort to see how things were progressing and would get back to me. A couple of days later she still had not contacted me, so I called the vet to chat to her to see if there was any feed back. She had 'her hands full' and was not able to take my call. I left a message and she did not bother calling me back. Up until today I have not heard from her. It has become very apparent to me that Radiokop Animal Clinic is ONLY interested in taking their customers money, and has no interest in offering a proper service to their clients, I have paid a fortune to your practice to get a service done, and all I do is try to get answers that never seem to come. All Radiokop Animal clinic cares about is taking money from their clients and cannot offer a proper service....... I sent a letter of complaint to the owner who did call me back....he explained that they cannot answer for Onderstepoort as to how long I will wait which I fully understand.....the issue I have is that my calls are not returned when I leave messages, and when I do try to call to chat to somebody, they are not available. From a very unhappy and fed up client.....
Helpful (0)
|Replies (0)LC
Lucy C
1 reviews | Active since Jan 2020
10 Aug 2020, 10:09
Calls not returned,........difficult to get information on a procedure!!
I am at my wits end with Radiokop Animal clinic at this stage....... My cat has undergone a procedure with a vet who I believe has now left the practice. My cats blood sample was sent to Onderstepoort after lock down and I was told that I would receive a call on average of 6 weeks with results, and also be told once my cats certificate arrives. Due to the vet no longer being at the practice, I was told to deal with the manager of the vet. I spoke to the manager and she told me that she would follow up with Onderstepoort to see how things were progressing and would get back to me. A couple of days later she still had not contacted me, so I called the vet to chat to her to see if there was any feed back. She had 'her hands full' and was not able to take my call. I left a message and she did not bother calling me back. Up until today I have not heard from her. It has become very apparent to me that Radiokop Animal Clinic is ONLY interested in taking their customers money, and has no interest in offering a proper service to their clients, I have paid a fortune to your practice to get a service done, and all I do is try to get answers that never seem to come. All Radiokop Animal clinic cares about is taking money from their clients and cannot offer a proper service....... I sent a letter of complaint to the owner who did call me back....he explained that they cannot answer for Onderstepoort as to how long I will wait which I fully understand.....the issue I have is that my calls are not returned when I leave messages, and when I do try to call to chat to somebody, they are not available. From a very unhappy and fed up client.....
0
Replies (0)