Calls not returned,........difficult to get information on a procedure!!

I am at my wits end with Radiokop Animal clinic at this stage.......

My cat has undergone a procedure with a vet who I believe has now left the practice. My cats blood sample was sent to Onderstepoort after lock down and I was told that I would receive a call on average of 6 weeks with results, and also be told once my cats certificate arrives.

Due to the vet no longer being at the practice, I was told to deal with the manager of the vet. I spoke to the manager and she told me that she would follow up with Onderstepoort to see how things were progressing and would get back to me. A couple of days later she still had not contacted me, so I called the vet to chat to her to see if there was any feed back. She had 'her hands full' and was not able to take my call. I left a message and she did not bother calling me back. Up until today I have not heard from her.

It has become very apparent to me that Radiokop Animal Clinic is ONLY interested in taking their customers money, and has no interest in offering a proper service to their clients,

I have paid a fortune to your practice to get a service done, and all I do is try to get answers that never seem to come.

All Radiokop Animal clinic cares about is taking money from their clients and cannot offer a proper service.......

I sent a letter of complaint to the owner who did call me back....he explained that they cannot answer for Onderstepoort as to how long I will wait which I fully understand.....the issue I have is that my calls are not returned when I leave messages, and when I do try to call to chat to somebody, they are not available.

From a very unhappy and fed up client.....