Bad service Gautrain

I'm use the Gautrain bus and train every day traveling from Sandton to Hatfield. This morning I made it just in time for the bus to Menlyn mall but forgot to load my gautrain card. So I tried using my debit cards. My capitec card said blocked and my TymeBank said I can only use one card. I was directed to the station to enquire why. I was told my tyme bank card shows it's fine. My capitec owes R89. Firstly if there's funds in my account how is it owing and who's problem is it. I'm an hour late for work because of this.. You need to take accountability for this.. I used my debit card knowing I have funds in it.. It's not my problem you didn't take the funds.. Its a disgrace my job is on the line because of your incompetence