Overcharged but getting no refund :-( Reservation Number 70173558

Overcharged but getting no refund :-( - Reservation Number 70173558 A charge to credit card for R4000 was made by Radisson Blu Hotel Sandton on arrival (Mr Paul Praschma) - this was supposed to be held, not charged. Was told this would be reversed but to date has not been reversed/refunded. On check-out, Mr Praschma paid invoice in full but the R4000 was not reversed and he has made several requests for refund. Have been in contact with: Ndlovu, Mthokozisi <mthokozisi.ndlovu@radissonblu.com Selepe, Mbali <mbali.selepe@radissonblu.com Mthupha, Maswazi <maswazi.mthupha@radissonblu.com

No resolution to this issue.

Called on 21/02/2022 at 09h10 to speak to Danie Smith who was not available and reception would not dislose cell number.