Formal Complaint – Disgraceful Experience at Radisson Hotel & Convention Centre, Johannesburg, O.R. Tambo Airport

I am writing to lodge a serious complaint about the appalling treatment I received during my recent stay at your hotel, the Radisson Hotel & Convention Centre near O.R. Tambo Airport. From the very moment I walked in, the service was nothing short of disgraceful.

There was no welcome, no assistance, and absolutely no sense of urgency from your staff. I was not helped with something as basic as the WiFi, and when I attempted to get assistance over the phone from my room, not a single call was answered. It’s as if customer service is completely absent at your hotel.

To add insult to injury, the room I was given was located ridiculously far from reception — completely impractical and inconsiderate. The room was booked for two people, yet everything provided was for one: one towel, one cup, one set of amenities — no thought, no attention to detail, and no effort to ensure guest comfort. There were no basic amenities expected of a reputable hotel brand.

The only redeeming part of this entire experience was the shuttle service. Thapelo, in particular, was professional, courteous, and efficient — a rare display of ethics and work pride in an otherwise shockingly disappointing hotel experience.

I expected far better from a Radisson hotel. Instead, I was met with neglect, indifference, and a total lack of basic hospitality. I demand a formal response and appropriate compensation for this unpleasant stay. If this matter is not taken seriously, I will not hesitate to share my experience publicly across multiple platforms.