Unprofessional front desk and housekeeping!

The front desk staff are very RUDE and unprofessional! My husband booked at the hotel for a business trip this past week cleanliness of the room was not up to standard. He had to call house keeping to clean his room on Friday and Saturday because on both days he would arrive at the hotel and his room was not cleaned. On check out he left his charger in the room and he called the hotel to let them know and his still waiting for feedback about his charger. So in essence housekeeping found the charger and didn't report it to the front office??