Horrific Experience at Radisson Red Rosebank – November 29th 2024

On November 29th, our RMA group held a strategic session at Radisson Red Rosebank, followed by drinks afterward. What should have been a productive and celebratory day turned into a shocking ordeal due to the appalling service we received from Avinash and Beverly.

Avinash’s behavior was utterly unacceptable—rude, condescending, and overtly discriminatory. As a Black woman, I was horrified by his dismissive tone and disdainful attitude, particularly when compared to the respectful and accommodating manner he displayed toward a white customer. His actions were not only unprofessional but deeply offensive, leaving me feeling unwelcome and disrespected in what should have been an inclusive and neutral environment.

Beverly’s conduct was equally disappointing. After we requested a speaker, she assured us it would arrive within 10 minutes, yet she vanished completely for over an hour. When she eventually intervened, she placed us in a cold and windy area with no regard for our comfort. We were left to fend for ourselves, even requesting blankets to stay warm. Her lack of professionalism and care as a host was disgraceful.

The only redeeming part of the evening was the professionalism of DJ Kilo, who took charge of the situation with remarkable efficiency, and Angie, who consistently checked on us and ensured we felt supported despite Beverly’s abandonment. Their efforts were commendable but could not compensate for the poor experience.

I have since recommended the rooftop to another group but warned them about the poor service and unprofessionalism of Avinash. Unfortunately, as we urgently need a venue for our year-end lunch, we feel forced to consider your facility again. If we had other viable options, we would certainly not have returned due to the unacceptable experience outlined above.

Radisson Red Rosebank failed miserably to deliver the level of hospitality and service expected from an establishment of its stature. The behavior of Avinash and Beverly was not only disappointing—it was appalling and unacceptable. I strongly urge others to reconsider hosting events here unless the establishment addresses these severe service deficiencies.