LF
LF F
Active since Jun 2016
48
Reviews
0
Industries
Reviews
48 reviews6 months ago
Disappointing Product Quality and Poor Customer Service Experience
Dear Mellerware Customer Service Team, I am writing to express my deep disappointment with the Mellerware 6-Piece Family Pack I recently purchased and the highly unsatisfactory response I received regarding the warranty. One of the items is not functioning, and the handling of my concern by your team, particularly Katrina Steyn, has been dismissive and lacking the basic courtesy and empathy one would expect from a reputable brand. It is extremely frustrating that a product from a trusted brand fails so soon after purchase, only to be met with the excuse that it is not covered because I did not register it online. This technicality should never overshadow the clear issue of product quality, yet the response I received showed a troubling disregard for customer experience. Such insensitivity leaves customers feeling undervalued and unheard, which is unacceptable. I urge your team to review this matter seriously and provide a fair resolution, whether that be a replacement, repair, or refund. I trust that Mellerware will take this opportunity to demonstrate accountability and ensure that future customers are treated with the professionalism and respect they deserve. I look forward to your prompt response and a resolution that reflects the standards of a responsible and customer-focused brand.
0 replies
7 months ago
Poor Service and Unresolved Fridge Delivery & Collection
Dear Makro Germiston Management, I am extremely disappointed with the level of service I have received from your store. Over two weeks ago, I purchased a fridge that was delivered with visible dents. I immediately raised this with Portia Dlamini, who assured me that her colleagues would arrange delivery of a replacement fridge and collection of the damaged one. Unfortunately, despite repeated follow-ups, nothing has been done. I have spent over an hour on the phone being passed from one person to another, with no accountability and no resolution. Even after being told the matter was escalated, there has been no progress. When I asked to speak to a manager, I was told none were available, which is completely unacceptable. This level of service is appalling and far below what one should expect from a company of your size and reputation. I demand urgent action to have the replacement fridge delivered and the damaged one collected without any further delays. Please confirm, in writing, by end of business today when I can expect this to be resolved. Should there be no immediate action, I will have no choice but to escalate this complaint further. I trust you will treat this matter with the seriousness it deserves.
53 replies
9 months ago
Poor Service at Netcare Linksfield ER – 24 July 2025
Dear Netcare Linksfield Team, I’m writing to raise a serious concern about the poor and inconsiderate service my son and I received at your Emergency Room on Thursday night, 24 July 2025. We arrived just after 20:00 because my son, Ntsika, was in pain – his toe and joints were very sore. His file was only opened at 20:48, and he was given number 1057. Around 21:15 we were called into a room, but no one helped us. We sat there until 22:50 with no update or care given – not even pain medication to ease his discomfort. What hurt me the most is that the nurse on duty claimed she had given us feedback, which is not true. We sat there, waiting for word from anyone. The doctor on duty saw a few patients and then kept going back to Room 5 to check on the same little girl, while completely ignoring my son. I eventually took him to another hospital, where he was treated with care and urgency – exactly what we needed from the start. This experience was extremely disappointing and did not meet my expectations of a hospital like Netcare. People come to the ER because they are scared and in pain – the least we expect is to be treated with dignity and respect. Please look into this matter so that other patients don’t have to go through what we went through.
53 replies
12 months ago
Heartfelt Thanks to Bheki at Makro Germiston – You’re a Star!
I honestly can’t thank Bheki from Makro Germiston enough for the incredible support he gave me. After going through hassle after hassle trying to get my order, I was starting to lose all hope — but Bheki stepped in and completely turned things around. He handled my frustration with so much patience, professionalism, and kindness. He followed up without me having to chase him, kept me in the loop, and made sure I finally got my order. The way he took ownership and truly cared about helping me is something I’ll never forget. Bheki, you didn’t just deliver a product — you restored my faith in customer service. Thank you from the bottom of my heart. Makro is honestly lucky to have a representative like you!
58 replies
12 months ago
Shocking Service from Adidas South Africa – Very Disappointed
I’m extremely disappointed with the poor service I received from Adidas SA. I was given a voucher that didn’t work, and even though I reported the issue while the voucher was still valid, it took them more than a week to respond to me. Instead of sorting it out quickly, they kept asking me the same questions over and over again—specifically about the item I wanted to buy—and I had to explain myself more than three times. After all that back-and-forth, all they came back with was: “The voucher has expired.” There was no apology, no solution, and no accountability for the delays they caused. The voucher expired because of their slow and inefficient service, not because of anything I did wrong. I want my voucher reissued. This whole experience has been frustrating and unprofessional. I expected better from a brand like Adidas.
0 replies
16 months ago
Horrific Experience at Radisson Red Rosebank – November 29th 2024
On November 29th, our RMA group held a strategic session at Radisson Red Rosebank, followed by drinks afterward. What should have been a productive and celebratory day turned into a shocking ordeal due to the appalling service we received from Avinash and Beverly. Avinash’s behavior was utterly unacceptable—rude, condescending, and overtly discriminatory. As a Black woman, I was horrified by his dismissive tone and disdainful attitude, particularly when compared to the respectful and accommodating manner he displayed toward a white customer. His actions were not only unprofessional but deeply offensive, leaving me feeling unwelcome and disrespected in what should have been an inclusive and neutral environment. Beverly’s conduct was equally disappointing. After we requested a speaker, she assured us it would arrive within 10 minutes, yet she vanished completely for over an hour. When she eventually intervened, she placed us in a cold and windy area with no regard for our comfort. We were left to fend for ourselves, even requesting blankets to stay warm. Her lack of professionalism and care as a host was disgraceful. The only redeeming part of the evening was the professionalism of DJ Kilo, who took charge of the situation with remarkable efficiency, and Angie, who consistently checked on us and ensured we felt supported despite Beverly’s abandonment. Their efforts were commendable but could not compensate for the poor experience. I have since recommended the rooftop to another group but warned them about the poor service and unprofessionalism of Avinash. Unfortunately, as we urgently need a venue for our year-end lunch, we feel forced to consider your facility again. If we had other viable options, we would certainly not have returned due to the unacceptable experience outlined above. Radisson Red Rosebank failed miserably to deliver the level of hospitality and service expected from an establishment of its stature. The behavior of Avinash and Beverly was not only disappointing—it was appalling and unacceptable. I strongly urge others to reconsider hosting events here unless the establishment addresses these severe service deficiencies.
0 replies
17 months ago
Outrageous and Inexcusable Service from Mercedes-Benz Sandton
I am appalled by the disgraceful service I received from Mercedes-Benz Sandton. Despite explicitly informing Puleng that I urgently needed my car back to take my sons to school and attend a critical event on Friday, my concerns were blatantly ignored. Instead, my car was held for two days without my consent, leaving me completely stranded and severely inconvenienced. This disregard for my circumstances had serious consequences. My son, who is writing exams, was left without transportation to school, causing unnecessary stress and disruption during an already critical time. Furthermore, I missed a significant event due to your incompetence and lack of professionalism. This failure to respect my time, obligations, and consent is not only unacceptable but also shows a complete disregard for basic customer service principles. I expect a formal apology from your team and a clear explanation of how you intend to prevent such incidents in the future. Mercedes-Benz Sandton has not only failed me as a customer but also tarnished the reputation of a brand that claims to represent quality and excellence. I strongly urge management to address this matter with the urgency and seriousness it deserves, as this experience has left me questioning whether Mercedes-Benz truly values its customers.
0 replies
17 months ago
Urgent Attention Required: Appalling Service Received on 15 November 2024
Dear Mercedes-Benz Sandton Management], I am writing to express my deep dissatisfaction with the service I received from your dealership, following my car's service on Friday, 15 November 2024. I trusted your team to address the issues I raised during the service booking, but I have since discovered that some of these concerns were not addressed, leaving me frustrated and disappointed. After the service, I participated in your customer survey and rated the experience poorly. I also requested a call from a Service Manager to discuss my feedback. Regrettably, to date, I have not received any response or acknowledgment of my concerns. This lack of follow-up reinforces my initial disappointment with the service provided. Today, 20 November 2024, I brought the car back to personally demonstrate the unresolved issues, particularly the persistent and annoying squeaky sound. Instead of receiving a solution-focused response, I was asked to sign for a diagnostic fee before the issue could be assessed. This approach felt insensitive and aggravating, especially considering this problem should have been investigated during the initial service last week. Additionally, I noticed that the odometer reading was not reset to reflect the post-service status, which is a deviation from the standard practice I have come to expect from Mercedes-Benz. This oversight further undermines my confidence in the quality of your service. I urge you to take immediate action to resolve the following: Investigate and address the unresolved issues with my vehicle without imposing additional diagnostic fees. Explain the lack of follow-up on my survey feedback and ensure proper communication going forward. Ensure that the standard servicing protocols, including odometer resets, are consistently upheld. As a loyal Mercedes-Benz customer, I expect service that reflects the premium reputation of your brand. Unfortunately, my recent experiences have fallen far short of this standard. Please get in touch with me at your earliest convenience to discuss how these matters will be rectified.
0 replies
19 months ago
Unacceptable Service – Natasha Nkosi & Kagiso Matlakala
I am extremely dissatisfied with the poor service I have experienced from Natasha Nkosi and Kagiso Matlakala. On 17 September 2024, Natasha promised to send me a quote, which I have yet to receive. Today, I followed up with her, and Kagiso informed me that she was in a meeting and that he would notify her. I provided Kagiso with both my email and phone number, yet he didn’t even have the courtesy to call or provide any update. What kind of service is this? It is completely unacceptable and reflects poorly on your company’s commitment to customer satisfaction. I expect immediate action to resolve this matter and a prompt response.
0 replies
25 months ago
********* Deductions: Demand for Full Refund Due to Incorrect Item Received
Please desist from resorting to dishonest means to profit. I purchased a tan purse, yet received an orange one. Now, in returning the incorrect item, I'm being unfairly charged for delivery and collection. Had you provided the correct item initially, this situation would have been avoided. It's not just *********, but outright ******** to deduct money from my refund for an error caused by you or your supplier. This action severely damages your credibility and integrity. I demand a full refund of the deducted amount immediately.
0 replies
Review Distribution
5 Star
1 (2.0833333333333335%)
4 Star
1 (2.0833333333333335%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
46 (95.83333333333333%)