Unhappy Customer

Good Day To Everyone,

I don't know who needs to hear this but i thought i should share my experience i had with Radisson Safari Hotel Hoedspruit, we have booked in 13 rooms from the 16/11/2024 - 18/11/2024 with my friends as couples.

1st: When we arrived on the 16/11/2024 afternoon we parked in front of the reception entrance, excited taking pictures, our ladies went inside to make payments and as guys we stayed behind having our drinks next to our cars offloading our laggages, we stood there about for 30 minutes and one of the ****** white lady called Barbara (House Keeping Manager) she sent the security guard to come and ask us not to drink by the parking lot and we cooperated we wen't to our rooms and our ladies were done making the payments. And which we were not even aware of our wrong doing but it became an issue after as if we knew the rules.

2nd: Same day on the 16/11/2024 late afternoon, the receptionist called one of our ladies to offer us dinner buffet and of which when we made bookings from the beginning telephonically we were told that they don't accomodate more than 20 people for dinner buffet, and we made other plans to go eat outside of the hotel premises and which we were not happy about the whole thing of driving out at night in a place we all don't know or not familier of.

3rd: On the 17/11/2024 in the morning we wen't for breakfast all of us, after breakfast we wen't to the swimming pool by the Pegasus Pool Bar around 10:00 am with our drinks and Barbara again she came and spy on us by pretending as if she's putting towels on the chairs next to the pool, one of my friend heard Barbara telling one of her workers that she will report us to the Pegasus Manager, she then called the Pegasus Manager i think his name is Nani if not mistaken, he came and asked us not to have our owns drinks by the pool area cause they sell their own alcohol and they open at 12:00 pm in rude way, then when i asked him questions to understand the rules he then rep**** by saying " he is not the one who buit the hotel or implemented the rules". Again we didn't know the rules and the rules were placed in a hidden place we had to look for them. After we cooperated again and took back our drinks in to our cars and waited for 12:00 pm to buy alcohol from them, again this was escalated to the hotel General Manager on Monday 18/11/2024 threatening some of our people we came with since they also work for Radisson but different branch.

4th: In all of this explained, is the treatment by the hotel if your not a white person you will be undermined and treated like S**T, even animals are treated better cause the staff is very rude especially the white people staff. I mean after paying so much money for so many rooms we didn't enjoy our stay honestly, this must be dealt with as soon as possible or also we will escalate this matter to the owners or Radisson Hotel Group to share the side of our story. I mean if these issues or theres something being done wrongly you address the matter in a polite way and good manner we all human beings at the end of the day.

5th: So good people, for your peace and to enjoy your money i wouldn't advice anyone to visit Radisson Safari Hotel Hoedspruit until this ****** issue is sorted cause you will come back Unhappy Customer.