GN
Glen N
Active since Oct 2022
6
Reviews
0
Industries
Reviews
6 reviews7 months ago
Unfairly Treatment
I am so disillusioned as an ABSA client, I submitted a claim request to ABSA on the 14th of August 2025, assisted by Thamsanqa Khonco (Claims Consultant). Everything went well the claim was approved, but the day of my claim submission, while we were still on a call with Thamsanqa, i asked him about the Car Hire and he told me that the Car Hire was not included to my policy. I asked him why not cause i know and I'm 100% sure i did request for the Car Hire to be added on my policy since i own only one vehicle, knowing that it will be a challenge for me if anything happens to my vehicle and i report the issue to my insurance company, that i need to take my vehicle in for repairs i won't have any vehicle to go to work with. I even told him that ever since i started working, when i bought my first car, i made sure i join the Comprehensive Car Insurance with Car Hire included, so i cannot stop adding the Car Hire now while i know it benefits me. I then requested the call recording from the day i joined the insurance, his response was "okay, i will send an email to management and request the recording". Alright, then he got back to me to provide me the feedback regarding my request for the call recording, On the 22nd of August 2025, i received an email with the recording attached from Thamsanqa, i listened to the recording, only to find out that is not the recording i requested, the wrong recording attached on the mail, the one attached it was for a phone call i received from ABSA Insurance Consultants lady to confirm my residential address. I then responded to his email immediately after listening to the recording, advising him that the recording you sent me is incorrect, now i will have to explain myself again about what I'm requesting for, that i need a call recording for the first day i joined the insurance. I never got any feedback him, i tried calling ABSA Claims Department but no assistance out of that, every time i called Thamsanqa he was always busy on an other call. On the 22 September 2025 in the morning, i received a call from the panel beater who will taking care of the repairs in my vehicle. Now remember, the claim is approved, submitted to the panel beater together with the authorization to work on my vehicle. The panel beater is asking me when will my vehicle brought in for repairs, i told him I'm still waiting for my insurance to give me feedback on the Car Hire cause i need it to go to work with, he said I'm afraid claim will elapse after 3 months. I then decided to go to ABSA offices at the below address: 9 Lothbury Road, Auckland Park, Johannesburg , 2092 I got to the reception, they tried calling Thamsanqa, and he was unavailable. They sent him a message, he gave us a wrong number, the number didn't go through. The reception lady finally managed to get hold of Thamsanqa on the phone, and she let me speak to him, i asked him why you not replying to emails after so much follow-ups on my request. He then says he didn't see my emails but he will go through my emails and he send another request to his management to request the recording. My frustration in all this is, why do i need to waste my time to keep on doing follow-ups on my request, why was i sent the wrong recording from the start knowing very well is not what i requested, what is the delay on my request cause all calls are recorded for such situations or misunderstandings. I had skip work, waste my time and go to ABSA offices to speak to Thamsanqa Khonco with the reception phone, without any solid explanation or feedback regarding my request. Now, i want ABSA Insurance to tell me what is the next step based on my request, or should i take it with OMBUDSMAN since I'm not the one who called ABSA Insurance for quotes, i was called and i asked or convinced to cancel my insurance, they would give me a better option. Better option is this what meant by treating people so unfairly?? Please can i kindly have a proper feedback with what i have requested before end of September 2025. Thanks Glen Nkuna 078 952 8753
53 replies
17 months ago
Unhappy Customer
Good Day To Everyone, I don't know who needs to hear this but i thought i should share my experience i had with Radisson Safari Hotel Hoedspruit, we have booked in 13 rooms from the 16/11/2024 - 18/11/2024 with my friends as couples. 1st: When we arrived on the 16/11/2024 afternoon we parked in front of the reception entrance, excited taking pictures, our ladies went inside to make payments and as guys we stayed behind having our drinks next to our cars offloading our laggages, we stood there about for 30 minutes and one of the ****** white lady called Barbara (House Keeping Manager) she sent the security guard to come and ask us not to drink by the parking lot and we cooperated we wen't to our rooms and our ladies were done making the payments. And which we were not even aware of our wrong doing but it became an issue after as if we knew the rules. 2nd: Same day on the 16/11/2024 late afternoon, the receptionist called one of our ladies to offer us dinner buffet and of which when we made bookings from the beginning telephonically we were told that they don't accomodate more than 20 people for dinner buffet, and we made other plans to go eat outside of the hotel premises and which we were not happy about the whole thing of driving out at night in a place we all don't know or not familier of. 3rd: On the 17/11/2024 in the morning we wen't for breakfast all of us, after breakfast we wen't to the swimming pool by the Pegasus Pool Bar around 10:00 am with our drinks and Barbara again she came and spy on us by pretending as if she's putting towels on the chairs next to the pool, one of my friend heard Barbara telling one of her workers that she will report us to the Pegasus Manager, she then called the Pegasus Manager i think his name is Nani if not mistaken, he came and asked us not to have our owns drinks by the pool area cause they sell their own alcohol and they open at 12:00 pm in rude way, then when i asked him questions to understand the rules he then rep**** by saying " he is not the one who buit the hotel or implemented the rules". Again we didn't know the rules and the rules were placed in a hidden place we had to look for them. After we cooperated again and took back our drinks in to our cars and waited for 12:00 pm to buy alcohol from them, again this was escalated to the hotel General Manager on Monday 18/11/2024 threatening some of our people we came with since they also work for Radisson but different branch. 4th: In all of this explained, is the treatment by the hotel if your not a white person you will be undermined and treated like S**T, even animals are treated better cause the staff is very rude especially the white people staff. I mean after paying so much money for so many rooms we didn't enjoy our stay honestly, this must be dealt with as soon as possible or also we will escalate this matter to the owners or Radisson Hotel Group to share the side of our story. I mean if these issues or theres something being done wrongly you address the matter in a polite way and good manner we all human beings at the end of the day. 5th: So good people, for your peace and to enjoy your money i wouldn't advice anyone to visit Radisson Safari Hotel Hoedspruit until this ****** issue is sorted cause you will come back Unhappy Customer.
0 replies
26 months ago
BAD SERVICE!
Good Day, Just not happy of how things are done with Europcar, when the rental vehicle was rented through my insurance, i was advised i should pay R2000.00 deposit before taking the car, which i did. Okay i used the vehicle for my period that the car was rented for, my deposit money delayed to be paid back to my account, i had to call several times for my deposit to be paid back, instead of R2000.00 i was paid R1300.00 the after few days R240.00 was deducted from my account with any explanation to me what's happening. You know i be wrong somewhere or they migt be fault somewhere which i'm not aware of but to just deduct money from my account with any communication, deposit money deposited not in full is not fair. Call me and epxlain so we can agree on your actions. But thanks for your service, i will also notify my insurance company stop doing business with you guys if that's how you treat your clients like that. Regards
56 replies
40 months ago
Unfair Treatment And Dishonesty
Good Day Everyone, I have a serious concern with Mit-Mak Motors, I purchased a car from the dealer in September 2022 and if I count correctly it's been now 3 months having the vehicle, but now everytime I drive the car I experience new problems with the car. Firstly from the first day I went to sign the deal and collect the car I was so delayed to their garage as i was told by the salesman called Jacques Coetzee that they are busy with the vehicle by the workshop changing a right rear tyre that took almost the whole day, I wasn't happy about that but I took easy maybe because i was still excited about the new vehicle. I drove the car for 2 days and I noticed the interior lights by the front doors were not working, called the salesman and he advised the issue will be sorted, that took almost 3 weeks for that to be sorted, luckily the salesman Jacques left the company and I was asked to contact the workshop manager called Riaan to assist, I called him and he did the same thing Jacques did by promising me they sort it out, guys were sent to come fetch the car for oil leakage second fault reported, oil leakage fixed but not 100% the issue kept persisting i took it back and they fixed it while still waiting for the first reported issue to be fixed. I waited for almost a month while driving the car experiencing more and more issues, I called him again to report about the third fault which was the air-conditioning system and the fog light that was disconnected was also fixed this passed Monday after when escalate the issues and treatment to his boss Harness and the was a time i was transferredto Gert VD to assist but all was false information to me, now the rear left back window button doesn't work unless if the driver opens for you, and the car vibrates when you reach the speed of 140 and i was told what is the cause but the issue is not being solved on the other hand while my car is visiting Mit-MakMotors Workshop everyday, all that they are aware of it, my car this week is been going to Mit-Mak Motors Workshop but coming without any outstanding faults fixed. The sunroof has some funny noise while driving on rough road but i'm not sure if I can report the fault or not after all the treatment i'm getting from Mit-Mak Motors. Not enjoying my car anymore, I regret buying a car from them honestly so anyone who can advice me on what to do now please reach me on 078 952 8753 also have WhatsApp....just need to take big step on this whole situation cause is festive now I was supposed to be driving away with my family with which car. Cause Mit-Mak keeps telling me about parts being ordered 🙄....I mean how you assume the faults instead diagnosing the car and fix the problem. PLEASE HELP GOOD PEOPLE, I'm not happy at all cause all these guys from Mit-Mak Motors besides the drivers, when you make follow up with your car they end up not answering your calls including the lady i'm currently dealing with called Chanelle. Kindly advise what next step should I take now. I'm fed up. Thanks
264 replies
42 months ago
Unfairly Treatment Cost
Good Day, I have a serious concern of how you guys treat your customers, last month I rented car for a month and I got it with a full tank of petrol but not washed cause of time but when I took the car back, I took it back with full tank of petrol and washed cleaned as per the contract but I took it back with the front windscreen stone chip crack, yes that I agree that I need to repair the windscreen since the incident happen on my rental but for the price I was charged for the windscreen repair is incredible insane, is way too much for a windscreen especially for a car that I rented. You guys need to understand that the deposit we pay is not your money is your clients money and to fix the damages on the car, but why are you billing your customers so much and using so much money without any communication with the customer? Yes the car need to be repaired but not on that cost, is that a way of making money by robbing your clients? Your response will be highly appreciated. Glen Nkuna 078 952 8753
266 replies
43 months ago
Unhappy customer with bad service
I'm rating Budget Insurance with ONE RED STAR. On the 26/09/2022 my car was involved into an accident, I called Budget for assistance and they sent the tow guy to come take my car to Renew-it Bedfordview, Budget Insurance issued the tow guy with my previous car details that was also written off by Budget Insurance. Okay I explain everything to the tow guy and showed him my profile that all details are updated on my phone then we took my car to Renew-it Bedfordview, when the tow guy he was about to offload my vehicle, Budget Insurance called and they said I can't leave my vehicle at Renew-it cause their system doesn't show anything for my new vehicle. Now my car had to go with the tow guy to his safe yard the entire weekend until Monday that's when my car was taken to Renew-it Bedfordview. After a week that's when a guy called Earl Mariller from Claims called and said my claim has been rejected cause the excess is more higher than the quote. Okay I'm cool with that i will fix my car from my own cost, so now I was told I need to call Renew-it to get another private quote, the came back with additional R10000.00 for the damage that doesn't worth that money and I was left negotiating with Renew-it instead of Budget assisting me to get a cheaper quote since I'm their client. Earl Mariller told me since the claim has been rejected they can't assist me more further they can assist me with the towing to my own repair center. 2 weeks now is gone without my car and not fixed, no feedback from Budget Insurance I have to keep on calling and asking for feedback or updates with my car. This morning around past 8 I managed to get repair center in Germiston and I called Earl from Budget to let him know that he should arrange a vehicle release from Renew-it, we came to an agreement with that, now is 16:55 and my car still not delivered at my new repair center Fred's Auto Body. A lady from Fred's Auto Body called Renew-it to confirm if they have received the vehicle release from Budget and she was told the car is no longer with them. Then I called Earl now his telling me the car is at Renew-it, I have to wait for 24 hours my car will be delivered to Fred's Auto Body. Now I don't even know where my car is and I mean like as for a loyal customer who never missed a payment getting all this treating and attitude from Earl Mariller, why am I not being assisted or met half way, we are on 3 weeks now and my car hasn't been repaired. TO: Budget Insurance, kindly note I'm done with you and thank you for your service. We have a lot of Insurance Companies in this country who can meet their clients half way and left them happy for what they paying for. Regards Glen Nkuna 078 952 8753
665 replies
Review Distribution
5 Star
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4 Star
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2 Star
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1 Star
6 (100%)