Radz Photography - Very Unprofessional Photography Service

Dealing with Radz Photographer has been an extremely unpleasant experience. Emails, text messages and phone calls go ignored/unreturned. We ordered a wedding package and were supposed to get a photobook as part of the deliverables. Our wedding was in June 2019 and the contract states that all packages will be delivered within 4 - 6 weeks after the event.

In preparation of the photobook, we were told we could not choose the pictures or finalise the book as "having the clients do that delays the process". She insisted that she wanted final payment before sending the book for printing. We paid the balance and waited, but received no response. After two weeks we tried to get hold of her again, and eventually, she told us the book is ready to be delivered. This was late September 2019 (a full 3 months after our wedding). When the book was delivered, there was a spelling mistake on the cover (our names of all things were spelt incorrectly). We promptly informed her of this issue and she only responded after 2 days of trying to get hold of her. After she agreed to reprint the book and fix her mistakes, two weeks went by without any feedback. We emailed again to get an update but received no response. Further messages and emails and calls went unreturned. Eventually, one afternoon, she answered and I explained that what she was doing is very unprofessional. She offered no apology or explanation and simply said that she would find out from the studio. I asked her to please give me feedback within 24 hours. A day later, with still no feedback received, we attempted to call her again only to discover that she had blocked my wife's cell number. We know this because calling from another cell number at least caused her phone to ring. We then set out to leave feedback on her social media platforms (Facebook and Instagram) and quite frankly to try to get hold of her, but our comments were almost immediately deleted and we've been blocked from the pages.

The issues don't stop there: - some photos from the morning of our wedding went missing and we weren't informed of this until we pushed to see those pictures specifically - the delivered USB stick with our photos contained random shots that clearly shouldn't have been included (e.g. shots of her car, and other lighting test shots). It seems as though she just copied the photos off the camera memory card and delivered it to us. Only a few pictures, that were used in the photobook, were professionally edited. - she doesn't respond to emails and questions - she has a strict "no calls" policy but doesn't respond via the official email channel - after making the final payment, it is virtually impossible to get hold of her

If you are considering using Radz Photography, I highly recommend that you reconsider.