Bad Service

Paid my account on the 25th of February using the machine. I was told that the payment declined which I did not check on my side. I left the shop in Bayside Mall notice later that I was double charged. I went back and told them they refer me to my bank which I did go but they could not access it since it went through. I went back and the consultant made a call to their banker and she was told to wait for the following day which she did and called and there was a confirmation that they are over with the amount that was charged in my card. To cut the story short I had to print a statement proving that the money went out twice. What pieced me of is the consultant called Mohlodi the way she crossed question the consultant who assisted me as if she did *****. They dont want to be accountable instead they taking me forth and back not even given a word that my money will be paid. Im so so angry I want my money cause now I will have to be charged for the bank statement and also.my time while im at work need to cut short my lunch all the time. I want back my money and im closing that account.