Railways furnitures is ****

We bought a TV set on the 15 Dec 2024 and also paying an insurance monthly of about R360. The TV remote stopped working we then took it back to the store and we were told that they will take it for repairs.Today the lady by the name of Refilwe from the store called and told us to pay R599 for the remote as the remote is not part of TV set, according to them, Now my question is how can we buy a TV that is controlled by the remote, if the very remote is not part of the the TV set? Now we can't even operate that smart TV without the remote and what is worse it's the first time we hear of all this things today.Please assist or they can take their TV set and give us our money.