Pay for service never received

The worst service ever, I have logged 10 calls with no help , I didn't pay the for the month of January 2026 and I was never provided with connection not even a single day or hour , now I paid for February am told I am not going to get the service because I owe January , how do I owe for the service I never receive, If is that so please refund my Feb money since am not connected and I want to cancel the stupid subscription , day light ******* no ways I work hard for this money .