Rainbow chicken rotten food

My wife had purchased Rainbow smoked Vienna’s with cheese for my toddler son. This was bought at Highlands Spar on Friday the 15th just after 15:00pm.

This is a easy snack for my 19 month old child during the day and we have been buying them even prior to his birth for the wife and myself.

My son has now been sick for 3 days and does not eat - i am going for my second day of being sick. from the packet i noticed multiple black spots all over in the packet, after inspecting this i found a foul smell and also the black spots turned out to be ants, hundreds of them.

I am seriously considering to sue you for this. I am also not concerned if you blame the Spar for this or they blame you for this as that is not my problem. Once i have to start paying for legal fees to resolve this i will also claim those back from you.

I hope you have legitimate answers for me regarding this, this is disgusting. I will not have the safety of my family put in harms way due to incompetency

To make things even worst is the mail adress on the food packaging does not work so my mail keeps failing to them, i also cannot phone them as the only 3 numbers i could get for them are in other cities and none of them work either. They have no contact number on their website either and i filled in the online form om their site but offcourse no response from them. It seems that it's normal of them not to respond to complaints from what i read online.

They also posted a whatsapp number for complaints and offcourse nobody is helping me either there.

WhatsApp number: +27 (0) 87 359 0476 RainbowConsumerCare@rainbowchicken.com