Formal Complaint Regarding Rude and Unprofessional Delivery Driver

Order: HRI1JX

Good Day

I would like to formally lodge a complaint regarding the behaviour of one of your delivery drivers. (The Courier Guy)

We recently ordered a bed, and upon delivery, the driver was extremely rude and unhelpful. He expected my wife to carry the bed down the driveway by herself, stating that he is “not paid to carry packages into customers’ yards.” He insisted he would leave it at the gate and leave, which I find completely unacceptable and ********* especially considering the size and weight of the item.

I contacted the Courier Guy office immediately and spoke to a lady who attempted to put me through to a manager or supervisor, but none were available at the time. I was told someone would return my call, but I have still not received any feedback.

I also reported this issue to Rainbow Home where I purchased the bed, and they too attempted to contact Courier Guy but were unsuccessful.

This level of service is unacceptable, and I request urgent feedback and corrective action regarding this matter. Customers should not be treated this way, and such behaviour reflects poorly on your company.

I look forward to your prompt response.