Avoid at all costs

If you value your time, money, and sanity, stay as far away as possible from Rainbow Parking Shuttle’s so-called “Meet & Greet” service at Johannesburg airport. My experience with them was nothing short of a nightmare. They left me stranded for over 30 minutes, while every other greeter from other companies was promptly there. When I reached out on WhatsApp to complain, instead of apologizing, they got defensive and outright rude—a behavior I find disturbingly common here, where accountability seems to be an alien concept. The guy even had the audacity to tell me I should be grateful for their "services." Grateful? For unprofessionalism and incompetence?

For a moment, I genuinely thought my car had been ****** and was on the verge of calling the police. When the representative finally arrived—reeking of alcohol, no less—he demanded I pay an “outstanding balance.” This was beyond absurd, as I had already paid when I left the car with them. It felt like a ****. After a heated exchange, they grudgingly explained that what I initially paid was only a deposit (something they conveniently failed to mention at the start). To make matters worse, they didn’t even have a card machine on hand, despite their website clearly stating they accept card payments. I had to wait even longer while they borrowed a machine from another company. Unbelievable.

This company is an absolute disgrace. From poor communication to appalling customer service, they couldn’t have handled this situation worse if they tried. I wouldn’t wish this experience on my worst enemy. Avoid Rainbow Parking Shuttle at all costs, and here’s hoping they go bankrupt sooner rather than later. They don’t deserve to operate.