Review ofRam Hand To Hand Couriers
Ram Hand To Hand Couriers
1.2|683 reviews
Responds in 36 hours 11 min
IK
Itumeleng K
1 reviews | Active since Member
13 Mar 2026, 14:09
Disgusting service
I am writing to express my deep frustration and disappointment regarding the delivery of my recent order. I purchased a dress from your store and was expecting professional service from your delivery partner, RAM. Unfortunately, the experience has been extremely frustrating.
RAM marked my delivery as “unsuccessful” on their website, yet no one called me, sent a message, or made any effort whatsoever to notify me that the driver was attempting to deliver the parcel. I was available and reachable, and had I received even a simple call or message, this situation could have been completely avoided.
What makes this even more disappointing is that when I contacted RAM to resolve the issue, I spoke with a representative named Kgomotso who informed me that she could not provide me with the driver’s contact number. This left me with absolutely no way to coordinate the delivery or ensure that I receive the parcel today.
As a customer of Forever New, I find this level of service unacceptable from a delivery partner representing your brand. It reflects poorly on the overall customer experience and is incredibly inconvenient for those of us waiting for time-sensitive deliveries.
I urgently need this item delivered today, as originally expected. I would appreciate it if you could intervene with RAM to ensure the parcel is delivered today and that proper communication is established with the driver before marking deliveries as unsuccessful in the future.
Please treat this matter as urgent and advise on how it will be resolved today.
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Replies (53)0
Replies (53)Ram Hand To Hand Couriers's replyOfficial
18 Mar 2026, 05:38 Dear Itumeleng Kunene
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused regarding the unsuccessful delivery of your parcel.
We understand how disappointing it must be to see a delivery marked as unsuccessful without receiving any call or communication, especially when you were available to receive the parcel. This is not the level of service or communication we aim to provide.
We also acknowledge your concern regarding the interaction with our consultant and the difficulty experienced in coordinating directly with the driver. Your feedback in this regard has been noted.
Please be assured that your concern will be escalated to the relevant operations team for urgent investigation. The delivery attempt and communication process will be reviewed to ensure that the necessary corrective actions are taken and that your parcel is prioritised for delivery.
Kindly share your waybill number and contact details via private message so that we can assist further and work towards resolving this matter as quickly as possible.
We apologise again for the inconvenience caused and appreciate you bringing this to our attention.
Kind regards,
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused regarding the unsuccessful delivery of your parcel.
We understand how disappointing it must be to see a delivery marked as unsuccessful without receiving any call or communication, especially when you were available to receive the parcel. This is not the level of service or communication we aim to provide.
We also acknowledge your concern regarding the interaction with our consultant and the difficulty experienced in coordinating directly with the driver. Your feedback in this regard has been noted.
Please be assured that your concern will be escalated to the relevant operations team for urgent investigation. The delivery attempt and communication process will be reviewed to ensure that the necessary corrective actions are taken and that your parcel is prioritised for delivery.
Kindly share your waybill number and contact details via private message so that we can assist further and work towards resolving this matter as quickly as possible.
We apologise again for the inconvenience caused and appreciate you bringing this to our attention.
Kind regards,
Best regards,
Ram Hand To Hand Couriers's reply18 Mar 2026, 05:38
Official
Dear Itumeleng Kunene
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused regarding the unsuccessful delivery of your parcel.
We understand how disappointing it must be to see a delivery marked as unsuccessful without receiving any call or communication, especially when you were available to receive the parcel. This is not the level of service or communication we aim to provide.
We also acknowledge your concern regarding the interaction with our consultant and the difficulty experienced in coordinating directly with the driver. Your feedback in this regard has been noted.
Please be assured that your concern will be escalated to the relevant operations team for urgent investigation. The delivery attempt and communication process will be reviewed to ensure that the necessary corrective actions are taken and that your parcel is prioritised for delivery.
Kindly share your waybill number and contact details via private message so that we can assist further and work towards resolving this matter as quickly as possible.
We apologise again for the inconvenience caused and appreciate you bringing this to our attention.
Kind regards,
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused regarding the unsuccessful delivery of your parcel.
We understand how disappointing it must be to see a delivery marked as unsuccessful without receiving any call or communication, especially when you were available to receive the parcel. This is not the level of service or communication we aim to provide.
We also acknowledge your concern regarding the interaction with our consultant and the difficulty experienced in coordinating directly with the driver. Your feedback in this regard has been noted.
Please be assured that your concern will be escalated to the relevant operations team for urgent investigation. The delivery attempt and communication process will be reviewed to ensure that the necessary corrective actions are taken and that your parcel is prioritised for delivery.
Kindly share your waybill number and contact details via private message so that we can assist further and work towards resolving this matter as quickly as possible.
We apologise again for the inconvenience caused and appreciate you bringing this to our attention.
Kind regards,
Best regards,