Deeply Disappointing Experience.

We recently hosted a baby shower at Ramkiki on Saturday, 06/12/2025, and the experience was honestly shocking. Around 11am, our décor lady called to inform us that your staff were insisting the event was actually booked for Sunday, 07/12/2025. This was confusing because the event had been properly confirmed for Saturday. We even asked her to speak directly to Frank, the staff member we had been communicating with.

Upon arrival, we were met with an unbelievably cold and disrespectful reception from a lady with dreadlocks at the front desk. We calmly explained who we were and why we were there, but her attitude and body language were completely unprofessional. Leaning over the desk, she told us we were supposed to have paid a R1500 table booking fee and that they were fully booked for the day (funny enough it didn’t even seem that way as the places she said were booked remained empty the whole time we were there) “because those people followed the rules,” saying that it would be unfair for us to just waltz in and get a table.

We then showed her our actual conversation with Frank, who clearly told us no booking fee was required and that we could simply walk in as the establishment rarely gets busy. After seeing the messages, she proceeded to point at us and claim she had been told or was here belief that “we don’t have money.” We were stunned. Being spoken to like that, especially when the mistake was on the establishment’s side, was absolutely unacceptable. No apology, no professionalism nothing.

We were then sent outside to a desk in the corner where our décor lady had been placed. Thankfully, we met Steve, the one staff member Ramkiki should truly be proud of. He was humble, calm, and helped diffuse the situation. He explained there had been a miscommunication and that Frank had been contacted to sort things out. He also mentioned the booking fee was actually R1200 few minutes later we were hearing R1000, which confused us even more, considering the other staff member had confidently quoted R1500. The inconsistency was alarming.

Frank never appeared, never apologised, and the rude lady never acknowledged her behaviour.

Fortunately, the event itself eventually went ahead and turned out beautifully, but only thanks to our own efforts and patience (I will give my big thanks to Steve as well at least one person knows customer service) certainly not Ramkiki’s customer service.

I cannot recommend this establishment. Staff urgently need training on professionalism, communication, and basic respect. When the fault is on your side, the least you can do is treat customers decently. Our experience was unnecessarily stressful and deeply disappointing.