NM
Noxolo M
Active since Aug 2020
5
Reviews
0
Industries
Reviews
5 reviews4 months ago
Deeply Disappointing Experience.
We recently hosted a baby shower at Ramkiki on Saturday, 06/12/2025, and the experience was honestly shocking. Around 11am, our décor lady called to inform us that your staff were insisting the event was actually booked for Sunday, 07/12/2025. This was confusing because the event had been properly confirmed for Saturday. We even asked her to speak directly to Frank, the staff member we had been communicating with. Upon arrival, we were met with an unbelievably cold and disrespectful reception from a lady with dreadlocks at the front desk. We calmly explained who we were and why we were there, but her attitude and body language were completely unprofessional. Leaning over the desk, she told us we were supposed to have paid a R1500 table booking fee and that they were fully booked for the day (funny enough it didn’t even seem that way as the places she said were booked remained empty the whole time we were there) “because those people followed the rules,” saying that it would be unfair for us to just waltz in and get a table. We then showed her our actual conversation with Frank, who clearly told us no booking fee was required and that we could simply walk in as the establishment rarely gets busy. After seeing the messages, she proceeded to point at us and claim she had been told or was here belief that “we don’t have money.” We were stunned. Being spoken to like that, especially when the mistake was on the establishment’s side, was absolutely unacceptable. No apology, no professionalism nothing. We were then sent outside to a desk in the corner where our décor lady had been placed. Thankfully, we met Steve, the one staff member Ramkiki should truly be proud of. He was humble, calm, and helped diffuse the situation. He explained there had been a miscommunication and that Frank had been contacted to sort things out. He also mentioned the booking fee was actually R1200 few minutes later we were hearing R1000, which confused us even more, considering the other staff member had confidently quoted R1500. The inconsistency was alarming. Frank never appeared, never apologised, and the rude lady never acknowledged her behaviour. Fortunately, the event itself eventually went ahead and turned out beautifully, but only thanks to our own efforts and patience (I will give my big thanks to Steve as well at least one person knows customer service) certainly not Ramkiki’s customer service. I cannot recommend this establishment. Staff urgently need training on professionalism, communication, and basic respect. When the fault is on your side, the least you can do is treat customers decently. Our experience was unnecessarily stressful and deeply disappointing.
0 replies
17 months ago
***** Alert
I am currently faced with what looks like a *****ulent activity on my Telkom account. on October 27 I received a text message from Telkom informing me of a payment failure. I Found this odd as I had more than enough funds in my account and couldn't understand how the debit would have been rejected. It was on the 28th of October (Monday) that I called in to find out what happened and whether I would have to make a manual payment as I am being told that my account was debited but came the 27th the funds somewhat reversed. The lady I spoke to further went on to say i should consult with my bank as to avoid such an issue again (implying that this mishap was due to my bank). It was only on November 5 2024 when I received my Telkom invoice noticing the rejection fee of R202.70 that I contacted my bank regarding the payment rejection and everything the consultant from Telkom had said to me over the call I had with them on the 28th of October. My bank confirmed that no debit order was run from Telkom and that the last debit from them was on the 25th of September 2024, therefore what they told me makes no sense. After having spoken to my bank I contacted Telkom looking for clarity on how I am being charged a rejection fee when my account wasn't even debited to begin with. I spoke to a consultant by the name of Noluthando Gumbi who after asking me security related questions along with what I felt was a bit too much informed me that a request was made that my banking details be changed to a standard bank account and that the request was made by email on the 25th of September 2:39pm. When I asked for the email details she informed me the email isn’t attached. I was told a case has been open and that it would take about 72hrs to get feedback. I called again today (15 November 2024) only to be told the investigation will take 7-14 working days and that I will have to pay the rejection penalty fee. I am honestly annoyed about this as I am suffering for something I didn’t do and being penalized for someone else’s incompetence. I do not have the R202.70 that I’m being asked to pay especially for a problem that I had no involvement in and feels like a *****ulent activity that somewhat went wrong.
0 replies
20 months ago
Happy Client
With every interaction I’ve have had with them I have never been made to feel less than. With every issue or questions I’ve brought forward I’ve been treated with patience, respect and compassion. I must say their staff is amazing and always eager to help and guide you through the process step by step ensuring you understand stand fully and you are kept in the loop at all times. I would also like to thank Morné Dundee who is currently working on a case of mine for his continued compassion towards me and dedication
53 replies
31 months ago
poor Customer Service, Exploitation and lack of Help
If I could I would give them a below 0 rating. I contacted them for assistance with changing my account number for their debit orders as I no longer have access to the one they have and mainly because there would be no funds to debit. To which the response I received was that was not possible as the account I wished to provide them with is not 3 months old. Having heard this I asked if they could cancel my debit orders and let me pay them electronically or via their online portal up until the account I’m using turns 3 months old and even this was turned down saying I would have to make payment 10 days prior to my debit order date of which is and was impossible as I did not have that kind of money and would only have it on my pay day. Having stressed this I was told to make payment via the app portal and that a note would be made for my account not to be debited as there’s no money nor do I have any access to it. Yesterday I get my new invoice to my shock I’m charged an exuberant amount for the debit order bouncing, a debit order I had called in about +-10 prior to the date to stress my situation. I called in immediately and spoke to a lady then to a guy by the name Thabiso who were basically was of no help to my situation telling me they cannot add my new details nor cancel my debit order and should make payment 10 days before my debit date or opt for a payment plan that will render me without any connection for the next 3 months or simply accept that I will be paying an exuberant amount up until my bank account is 3 months old and can be accepted by their system. As I type this I feel angry, exploited and not taken seriously. Basically I will be charged high amounts of money for failed debits orders running on an account I have no access to nor can I put money in as the bank with take that money cause basically you refuse to help me for your own selfish gain
0 replies
69 months ago
lack of transparency
recently upgraded my contract with them and was told the fixed amount I'd be paying come month end the amount has changed and isn't what I was informed about when getting the devices. This is the second time im experiencing such horrible service with them and honestly I dont think ill be continuing using them after my contract reach their 24 months period.
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)