Still No Feedback – Preparing to Escalate to the Ombudsman

It is now several months since I first raised this issue, and despite posting an update again on 12 February, I have still received no acknowledgement, no follow‑up, and no resolution from Rand Mutual Assurance (RMA). At this point, the continued silence is extremely concerning and deeply unprofessional. I cancelled my policy in August 2025, yet deductions continued after cancellation. I submitted all required documents in November, and since then I have been chasing for a refund that RMA is fully aware they owe me. Every promise of “we will get back to you” has gone unfulfilled, and now even my public complaints are being ignored. Not a single update. Not a single timeline. Not even basic acknowledgement. This is unacceptable for any financial institution. Due to the ongoing lack of action, poor communication, and failure to resolve this matter, I am now preparing to escalate my case to the Ombudsman for Long‑Term Insurance so that my voice can finally be heard and this issue can be formally addressed. I am giving RMA one last opportunity to respond and resolve this refund immediately before I proceed with the Ombudsman. At this stage, it should not require external intervention for a customer to receive money that was wrongfully deducted. I expect urgent feedback, not more silence.