Shocking service and price.

They refused to give me a ballpark quote for a basic service on my s******, that they sold me, (Sym 150cc) and said I had to bring the bike in for a quote. They promised to contact me the same day or early next. They didn't so I phoned this morning. Charmaine promised to phone back in a half hour. She didn't and I eventually went to the shop two hours later. The quote was twice what I expected (R1800) so I refused. They then said I had to pay R450 to release the bike. This is not cool because they had refused to give me a rough idea of how much I was in for earlier so I was over a barrel. I said that I was a long term customer and Charmaine said "You're not a customer anymore". I replied "You got that right!!". I cannot believe their attitude. I got another quote from a different Sym agent at half their price (R950) and a much better attitude. I will never be going back and neither will anyone I know.