DS
David S
Active since Jul 2011
8
Reviews
0
Industries
Reviews
8 reviews26 months ago
Disgusting, uncaring attitude of staff
I ordered a Blu-Ray writer which was "in stock". I was told that it would take 1 to 3 days to deliver. Four days later I phoned to query the delivery and was told by a gentleman that the item was coming from a third party and that he would look into it and call me right back. The next day, because he had not called me back, I contacted Tia, the customer services manager. She assured me that she would look into it and get back to me. Finally, the order was delivered without any warning. Luckily, I was at home at the time. To date, no one has bothered to come back to me, as promised. This is disgusting service and is an insult to me, the customer. I would certainly not recommend buying from this company. The staff don't give a damn for their customers.
58 replies
47 months ago
Fraudulent advertising
They advertised, and continue to advertise, a Canon ink cartridge which is shown to be XL (Extra Large). When they delivered it it was standard size (half full) and I complained. They told me I could return it for a refund and then buy another one. I would have to pay more for what I ordered. What makes this worse is that, a week later, the same fraudulent advert is still up on their website.
0 replies
53 months ago
SCAM!!
THIS IS A SCAM. I ordered the product and paid for it. I received a confirmation of order e mail. The next day I received an e mail saying that delivery would be at least 45 days. I immediately wrote to cancel but, a week and several e mails later, I have yet to hear from them. I went to my bank and reversed the payment. Still waiting for refund..
0 replies
61 months ago
Disgusting service
We have only eaten at two John Dorys' before, Margate and Port Elizabeth. Both times we were very impressed with both the food and the service. That is why we decided to go for lunch today at your Cresta branch in Johannesburg. WHAT A MISTAKE!! We ordered a glass of wine each, which eventually arrived. In the meantime we ordered the chicken schnitzel, a Portuguese steak and a double fish and chips. We finished our wine and I ordered another one. That finally arrived but STILL NO FOOD!! Eventually we got up and asked to pay for the wine, which we did. The manageress arrived and said that it was because we had ordered a steak that they took so long. What a load of rubbish! I cook steak and fish at home and the steak takes less time to cook than the fish. Then, while we were paying, they arrived with the chicken and the steak, (no sign of the fish). The egg on top of the steak was so overdone that the yellow had broken into pieces. This is absolutely disgusting and will definitely be the last time we ever try John Dory's. Shame on you. You ruined our public holiday outing. By the time we left it was too late to go anywhere else so we went home and had sandwiches. NOT A GOOD EXPERIENCE!! Now, to add insult to injury. When I tried to submit my complaint, it told me that there was an unknown error and that I should try again later.. (see attachment). I wish to hear from someone in senior management because I have been eating at Spur restaurants since 1967.
0 replies
82 months ago
Incompetant and rude.
I put my bike in for a service in Jan 19. When I got it back it was constantly lagging and surging. They fetched the bike a total of four or five times over the next five months and even dropped my bike off the side of their truck while delivering it back to me, seriously damaging the fairing, which they did replace. They then said it was the clutch that needed to be replaced which cost me a further R1700. When I got the bike back it still had the same problem. The bike was then sent to Kawasaki who immediately diagnosed a minor electronic part that was malfunctioning. It was replaced for about R200. The manager of Motorcycles for Africa, Vincent, was extremely rude to me, even putting the phone down on me, and said that there was no problem with the bike, implying that I made it up. He has yet to apologize and I spent well over a Grand more than I should have. Shocking service and incompetent staff. I will never use them again and I advise others not to either.
0 replies
82 months ago
Incompetant and rude
I put my s****** in for a service in Jan 19. When I got it back it was constantly lagging and surging. They fetched the s****** a total of four or five times over the next five months and even dropped my s****** off the side of their truck while delivering it back to me, seriously damaging the fairing, which they did replace. They then said it was the clutch that needed to be replaced which cost me a further R1700. When I got the s****** back it still had the same problem. The s****** was then sent to Kawasaki who immediately diagnosed a minor electronic part that was malfunctioning. It was replaced for about R200. The manager of Motorcycles for Africa, Vincent, was extremely rude to me, even putting the phone down on me, and said that there was no problem with the s******, implying that I made it up. He has yet to apologise and I spent well over a Grand more than I should have. Shocking service and incompetent staff. I will never use them again and I advise others not to either.
0 replies
99 months ago
Shocking service and price.
They refused to give me a ballpark quote for a basic service on my s******, that they sold me, (Sym 150cc) and said I had to bring the bike in for a quote. They promised to contact me the same day or early next. They didn't so I phoned this morning. Charmaine promised to phone back in a half hour. She didn't and I eventually went to the shop two hours later. The quote was twice what I expected (R1800) so I refused. They then said I had to pay R450 to release the bike. This is not cool because they had refused to give me a rough idea of how much I was in for earlier so I was over a barrel. I said that I was a long term customer and Charmaine said "You're not a customer anymore". I replied "You got that right!!". I cannot believe their attitude. I got another quote from a different Sym agent at half their price (R950) and a much better attitude. I will never be going back and neither will anyone I know.
0 replies
111 months ago
Con artists
<p>I handed in a large Mission speaker that was causing my amp to shut down when there was an explosion or very loud noise. When I got it back I noticed that the sound was very distorted so I took off the covers and found that my three speaker cones had been replaced with three old, cracked and glue covered speakers. I had to then buy three new cones from the agents and have them replaced.</p>
0 replies
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1 Star
8 (100%)