Unprofessional and vindictive service

<p>Dr Roberts was most unhelpful and what I would regard as trying to sabotage the exportation of my cat. Firstly she refused to stamp the papers when I returned the first day (after the papers were rejected by the state vet as they had not been stamped), even though the receptionist had 1. offered to fetch her children from school, 2. offered to take the papers to Dr Roberts home with the stamp to get them sorted. I returned the next day to the first possible appointment and Dr Roberts was rude to me, she insulted the state vet,  she said things that can be interpreted as racist about the employees at the state vet and I am concerned that her rudeness to me may be that she is ****phobic. She also blamed the documents although the gentleman from the freighting company ITTAgroup says he has had pets approved by the Randburg Vet with the same papers so he has no idea what she was on about. Again when I met with the state vet yet again the next day, it was discovered that Dr Roberts had again omitted information from the papers.  Copies to prove that have been emailed to the clinic.  This caused another ordeal for me and without the help of the state vet to organize to resolve the problem. My cat and I would have missed our flights at the cost of over R15,000</p> <p>My greatest problem was that I had an agenda to follow before I was to leave SA for the final time. I expected to have all my dealings with my cat's papers completed by 2pm the previous day as my meeting with the state vet was at 12pm. I had planned to spend the afternoon arranging my household sea freight consignment and the whole of the next day spending with my 83 yo mother whom I may never see again. Instead I spent the entire 2 days trying to fix up the mess of the papers that Dr Roberts caused. I did not see my mother and I have had to ask a friend to sort out my freight else I would have missed a non refundable flight.</p> <p> </p> <p>Dr Roberts took away one of the most important things that I still wanted and needed to do in my lifetime. Spend time with my mother who is still lucid but will not be for much longer as she has the onset of dementia. That was not possible. For that I feel Dr Roberts should be responsible for her actions.</p>