LP
lyle P
Active since Jul 2010
36
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36 reviews93 months ago
Oxford Healthcare Retreat promotes an UNETHICAL PSYCHOLOGIST, in my opinion and from my experience
WITHOUT PREJUDICE This institute supports Dr Stefan Polatinsky as one of the clinical psychologists whom, as stated on Oxford Healthcare Retreat’s website: “works collectively to address the intertwined relationship between psychological and physical health.” During 2014 - 2016, Dr Polatinsky was my pshychologist. My experience was that he kept stretching the goalposts and “created” new aspects to treat me about and even roped my husband into sessions. In 2016 I left Johannesburg to move to Ireland in order that my husband could become an EU citizen. My husband was to follow me a few months later. During this period that I was in Dublin and my husband still in Johannesburg, Dr Polatinsky not only took on my husband as a patient, (which is against not only the law, in my opinion, but also completely unethical and against the Hypocratic oath that such medical professionals take.) During this period, Dr Polatinsky advised my husband to divorce me and counselled him in this matter. I have the proof on documents that my husband signed and stated that he was receiving divorce counselling from Dr Stefan Polatinsky and also a recording of Dr Polatinsky admitting to counselling my husband for divorce, when I approached him at his rooms at Oxford House and recorded our conversation, after I found the documents and realised what was going on. Dr Polatinsky was reported the the Medical board and the case was investigated for a year during 2016 & 2017 but it was dismissed with the excuse that there was no proof. However, I was advised by the board that I could take further action with personal lawyers. Fighting against the Medical board in SA is a losing battle as it’s common knowledge, as I was informed repeatedly, that the members all protect each other. Oxford Healthcare institution was well aware of this incident and removed Dr Polatinsky from their website at the time but I see they are promoting him again. In hindsite, I’ve realised that Dr Polatinsky’s disloyalty to me as a patient and his counselling of my husband and advising us to get divorced, was just a way to make more money from my husband after I had moved on. I have been told this by a few other Psychologists whom I have consulted purely to query Dr Polatinky’s motives in what he did to me. Dr Polatinsky has caused irrecoverable damage to my life and trauma for a period of 2 years that has consequently caused a wake of hurt and damage to both my husband’s and my families, which will probably never subside unfortunately. I personally would be very wary of this man and his motives and never let him consult with or advise anyone, as in my opinion, he behaved completely out of line and in an extremely unprofessional manner which is dangerous, in my opinion, for anyone vulnerable who seeks psychological help.
0 replies
94 months ago
SANTAM INSURANCE DOES NOT RESPOND TO MY CLAIMS
WITHOUT PREJUDICE I took out travel insurance with TIC an arm of SANTAM and flew from Johannesburg to London on the 29th June. My 2 items of check in baggage got lost and I only received it 10 days later. The baggage was opened and items are missing. Emirates say that baggage can be opened by security and refuse to take responsibility or compensate for the delay nor loss. I have been in contact with TIC for over 15 days regarding this matter and a medical emergency claim. They have been evasive and regards my medical emergency, it still has not been dealt with and a lot of “untruths” on their part have been brought to the surface. Yet they continue to mess me around. I have requested assistance with my missing baggage claim numerous times, requesting that someone call me to advice me how to proceed. I have had no joy and upon finally being contacted by a claims consultant, STACEY ERLANK, sending me the same claim forms that I’d been sent 10 days prior, I emailed her stating, “I have filled in most of the items and I have the letter from Emirates but I need help in terms of the pricing etc of the items. Please can you call me on +XX ***X so you can advise me the proper way to do that.“ To which she responded, “Please note that you may provide the costs for replacing the items” This past weekend I have spent hours at both the Gibraltar Police station and various Police Stations in Spain trying to get a report / affidavit that is required according to the claims form requirements. I emailed both STACY ERLANK & NOEL JOSEPH just after 9am this morning with the claim and asked them to contact me urgently with regard to the police report requirement. It is almost midday and I have not even had an acknowledgement from either of them. I do understand that insurance companies stall and stall these situations and the claims process is all accountant driven, hoping that the client will just get so frustrated and give up as I have experienced so many South Africans do. I had a conversation with NOEL JOSEPH last week that I have been highly trained in my career as a project manager of exclusive property development projects globally, to be relentless and use every means to get service and what’s due to me or my projects including justice. Mr JOSEPH started patronizing me, saying he understood that I was in great pain and therefore not thinking rationally. On Friday I started a small social media smear and within minutes, I seemed to get responses. Today is Monday and I’ve once again been ignored so therefore I am starting a second round of social media alerts to warm the public not to use TIC nor SANTAM as they don’t deliver, in my opinion. Perhaps they are bankrupt?
794 replies
94 months ago
TIP - TRAVEL INSURANCE CONSULTANTS - ANOTHER SOUTH AFRICAN SCAM in my opinion?
I travelled From Johannesburg to London Gatwick via Dubai with Emirates airline on the 29th June 2018 to attend the funeral of a very prominent figure and father of a close friend. As I purchased my ticket telephonically I was not able to take the Emirates 48 hr travel insurance for approximately R160. I usually pay about R500 for travel insurance for a trip but as no insurance companies do one-way travel (I don’t know how long I need to be in the UK & Spain & Gibraltar for this trip) it was recommended that I use TIP. I practically called them an hour before leaving for the airport and the consultant I spoke to, a lady had so much to say and I was desperate that I eventually agreed to take a 4 week insurance policy topped up to cover loss of luggage, missed flight etc which I thought she said cost R1064 but turned out to be approximately R1650. That is 25% of the cost of my air ticket which is ludicrous. Anyhow I had no option as I never travel without insurance as it can become costly with missed flights and missing baggage which has happened to many of my friends. I am really annoyed that I did not do a web search on this company before I committed to using them as I have since seen on Hello Peter that they have an 83% one star rating and comments of a scam company. My luggage did not arrive at Gatwick. It was eventually brought to Gibraltar where I currently am, 12 days later. I also put my back out out during the flight to London and my teeth have been playing up probably due to the stress of no luggage and and a pinched nerve in my back. I have filled out the online form at TIP to be contacted and ignored. I wanted to know about my claims rights as I had to arrange to purchase a new suit, shoes etc for the funeral. It was an A-list funeral and my European designer suit and other apparel were in my luggage. I wore a suit on the flight but that could not be dry-cleaned in time as I arrived on a Saturday morning and the funeral was on the Monday afternoon. I also wanted to see a chiropractor and a dentist but I needed to know who to go to that the insurance would pay as I was already laying out funds for clothing, toiletries etc. Anyhow, 2 nights ago I landed up in the Gibraltar government hospital because my back went into spasms and I was collected by an ambulance. The Hospital did not charge me as I said I was having problems with my travel insurance. I need to go to a chiropractor and a dentist urgently and I don’t have the funds to do so privately. What is the point of taking travel insurance if they do not assist you. Had I taken the simple R160 insurance through Emirates, they would have given me an allowance immediately to purchase new clothes etc and helped me with my back issues. Today I finally sent a message to TIP requesting a call to sort this out, else I told them I had no other option than to report them to Hello Peter and make the incident available on social media. A gentleman, named Christian, a mere consultant, called me saying he represented TIP. I could hardly hear him. I explained my situation and he told me a whole lot of things that I couldn’t hear properly. He became quite rude when I said that I couldn’t hear him and requested a more official staff member of TIP call me from a different phone so I could hear them. He said that was not possible. I asked him to email me and put in writing what he was telling me that I couldn’t hear. I have not received an email. He refused to give me his surname and told me that there is no one else besides him that I can speak to. In other words there are no official staff members at TIP? Is this man, Christian, a front to deter people from making an insurance claim? Is this company a scam as the web is saying? If so that is criminal and charges need to be filed.
0 replies
95 months ago
Battery Mobile Services - Maitland - Cape Town are DISHONEST & RUDE in my opinion
I used this company to change a car battery for my sister’s car that I drove on that day, the 30th of May 2018 whilst I was at a site meeting. The service was excellent. I got a bill for R1000 and I paid it online that evening but I made a mistake and I paid them R1800. I realised this when I checked my online banking 2 days later and I sent an email with my banking details asking them to refund the R800. Maybe a week or so later, after forgetting to follow it up, I got a call from a female at the office, whose name I am not going to mention at this time as I am a gentleman, and she mentioned the refund and asked whether it had to go into my bank account or my sister’s as it was my sister’s car that I had a new battery fitted in. I said to pay it into my account. Around the 17th May as I had not received payment I went to my bank and had the payment reversed. According to SA law I have a month in which to do this. I got a notification from the bank a couple of days later to say that the reversal was unsuccessful due to insufficient funds available in their account to do the reversal. I phoned this same lady from Battery Mobile Services - Maitland and said to her that I had done a reversal which was not successful, that I had not been refunded and I had been advised to lay a charge of theft with the SAP and I asked this lady to please go to my bank which is a different bank and pay the cash in as I wasn’t prepared to wait 10 days or so for clearance when I know banks clear a payment immediately but they pull the wool over South Africans eyes saying it takes time whilst my money makes interest for the bank. I have bank accounts in 4 countries in 3 continents and unfortunately SA banking has gone from being incedibly efficient to quite dodgy in my opinion. This lady became so defensive and rude and said it was my fault that I paid the incorrect amount and that I could come and collect the cash from their office. I said I was in Johannesburg on business so that was impossible. She was incredibly rude and unprofessional. I am a director of a company and a successful business man globally and if I treated my clients in such an unprofessional and rude manner, I would never be where I am. I told her I’d put this incident on Hello Peter and Social Media. Like many ignorant South Africans who do not realise the power of social media, she told me to do it because she does not care. I have shut down a company through social media for having the same attitude so I hope the ignorance of this female, creates the damage to Battery Mobile Services that it deserves for hiring such an arrogant, unprofessional staff member. I am going to email the Head Office and ask to be paid the funds immediately as asked plus a fee to cover a months interest of sitting with my funds and for my hourly rate as a professional for wasting my time on this rediculous matter when I could be earning money.
0 replies
95 months ago
Battery Mobile Centre - Maitland - Cape Town are DISHONEST & RUDE in my opinion
I used this company to change a car battery for my sister’s car that I drove on that day, the 30th of May 2018 whilst I was at a site meeting. The service was excellent. I got a bill for R1000 and I paid them online that evening but I made a mistake and I paid them R1800. I realised. Then when I checked my online banking 2 days later I realised this and I sent an email with my banking details asking them to refund the R800. Maybe a week or 2 later, after forgetting to follow it up, I got a call from a female at the office, whose name I am not going to mention at this time as I am a gentleman, and she mentioned the refund and asked wether it had to go into my bank account or my sister’s as it was my sister’s car that I had a new battery fitted in. I said to pay it into my account. Around the 17th May as I had not received payment I went to my bank and had the payment reversed. According to SA law I have a month to do this. I got a notification from the bank a couple of days later to say that the reversal was unsuccessful due to insufficient funds available in their account to do the reversal. I phoned this same lady from Battery Mobile Centre - Maitland and said to her that I had done a reversal which was not successful, that I had not been refunded and I had been advised to lay a charge of theft with the SAP and I asked this lady to please go to my bank which is a different bank and pay the cash in as I wasn’t prepared to wait 10 days or so for clearance when I know banks clear a payment immediately but they pull the wool over South Africans eyes saying it takes time whilst my money makes interest for the bank. I have bank accounts in 4 countries in 3 continents and unfortunately SA banking has gone from being incedibly efficient to quite dodgy in my opinion. This lady became to defensive and rude and said it was my fault that I paid the incorrect amount and that I could come and collect the cash from their office. I said I was in Johannesburg on business so that was impossible. She was incredibly rude and unprofessional. I am a director of a company and a successful business man globally and if I treated my clients in such an unprofessional and rude manner, I would never be where I am. I told her I’d put this incident on Hello Peter and Social Media. Like many ignorant South Africans who do not realise the power of social media, she told me to do it because she does not care. I have shut down a company through social media for having the same attitude so I hope the ignorance of this female, creates the damage to Battery Mobile Centre that it deserves for hiring such arrogant, unprofessional staff. I am going to email the owner and ask to be paid the funds immediately as asked plus a fee to cover a months interest of sitting with my funds and for my hourly rate as a professional for wasting my time on this rediculous matter when I could be earning money.
53 replies
104 months ago
Promised investigation & feedback by FNB did not happen regards my complaint on HP a week ago - RMB / FNB have leaked my personal, private & confidential details to 3rd parties who have passed it onto other parties and I'm being harassed
A week ago I got this response from FNB regarding my complaint on Hello Peter: Good Day, We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention. A complaint has been routed to the relevant department and I have requested that they provide feedback. Ref Number: ********** NF I do apologise for any inconvenience caused. Regards, Hello Peter Complaints Daffnie Govender ********** (option one) I've had no response which means FNB uses an automated answer to all their Hello Peter complaints just to come across to the public as if they do sort out their complaints but in actual fact, FNB stoops to the typical South African ostrich syndrome, of burying their head in the sand when there is a problem they are guilty of and instead of owning up to it, ignore it and hope it goes away. When I went into the RMB private offices enquire why my private, personal and confidential information had been leaked to an illegitimate debt collecting con-artist set-up, I was presented with Graeme Barrett, not quite the suited and booted slick banker that I'm used to interacting with at RMB, but rather, in my opinion, a person who appeared like a prison warden who had a completely unprofessional bedside manner and got hot under the collar, wagged his finger at me and raised his voice when I enquirer how and why my personal data had been leaked to Barrett & Associates. Like a double glazing salesman of the 90's in the U.K., he tried his best to make me admit to owing FNB for unsecured debt that had been written off by RMB a year ago. If RMB had not written off the debt, they would have given me a court summons and not employed an unregistered illegal debt collecting trust, who stated that their income is from commissions from unclaimed and written off debts from FNB. the also professed to being sent the personal details of FNBclients, such as ID numbers, bank account details and use tracking devices to source phone numbers. According to my research, this is illegal. Read this article: http://m.news24.com/news24/MyNews24/Handling-harassment-by-debt-collectors- ********** 8. Graeme Barrett informed me in writing that, "We have provided your details to them... there is no harassment but merely attempts to engage with you to enter into a repayment arrangement ..." As stated in the News24 article, these entities use bully tactics trying to entice victims into agreeing to a repayment arrangement and then wham, bam, they have you hooked in a con legalised situation where one is obliged to pay, just the same as when a double glazing salesman of the 90's in the U.K. got one to sign the fine print - there was no way out, one was conned. Yesterday I went to the so called offices of Barrett and Associates in Bloemfontein and gave them a surprise visit. As my husband is the MD of a mystery shopping Market research company, I have been trained how to record and film such meetings and how to probe the right questions to get the answers needed. The entire visit from inception at reception until I finally asked Thersia Cloete of Barret& Associates guard dog to get off my heels as I tried to leave, is recorded and on YouTube and Vimeo. See https://m.youtube.com/watch*************. The following were noted and interesting: that reception, with no B&A logo, first tried to block me from meeting Ms Cloete; that the receptionist admitted to also being the bookkeeper and handling the financial records of Barrett&Associates; that eventually a "manager" dressed like a **** movie director, in my opinion, wearing a red checked shirt, polyester black trousers and cheap slip on shoes (not the attire one would expect of a legal professional) was sent by Ms Cloete to take me to a meeting room with no B&A logo and try pacify me and spin me some garbage that even a school student would see through that Ms Cloete did eventually appear after 30 minutes of me waiting to finally admit that she does not work for B&A but another firm of attorneys, Louis Venter & Associates, who no doubt also have records of my personal, private and confidential data as leaked by FNB; that Ms Cloete's body language became very uncomfortable and she denied it saying it was "coincidental" when I asked her if Graeme Barrett of RMB, is an owner of Barrett & Associates; that she confessed that B&A is not a legal firm (merely a trust) as was indicated to my by Graeme Barrett of RMB (or maybe also Barrett&Associates?); that although she repeatedly insisted B&A has an official trust number and that Louis Venter & Associates has an official company registration number, refused to give me these numbers that neither Ms Cloete nor her sidekick had business cards... it's shocking that that RMB / FNB would employ such a con-set-up. This makes me feel very sure that perhaps Barrett and Associates is a trust set up by Graeme Barrett and he is employed at RMBis to merely extract FNB client's private data and pass it onto his associates at B&A so that they can do the illegal conning as described by News24's article? I have emailed Mr Barrett and the RMB service suite raising this matter and both have refrained from answering me since. How safe are FNB & RMB clients personal, private and confidential data, is the actual question and concern here?
122 replies
104 months ago
RMB / FNB have leaked my personal, private & confidential details to 3rd parties who have passed it onto other parties and I'm being harassed
I set up a meeting with Graeme Barrett of RMB to discuss why my personal, private and confidential information, held by RMB / FNB as a client, had been leaked to 3rd parties. From the outset the meeting was unprofessional - the receptionist was eating her lunch at the counter of the private wealth meeting rooms, the barista was leaning on the bar, also eating with her iPod headphones in her ears and didn't greet me nor offer me a drink. I used to pay R5,000.00+ per year just to have an RMB account, never mind the other interest and fees I paid. In Ireland I have a premier account that offers me more than RMB ever did for 12 euros per year and with a professional service and attitude. When I met Mr Barrett, he was not interested in my concerns but simply tried his tactics to bully me into committing to pay off an unsecured debt else I would be handed over to the courts. I have been asking RMB for more than a year to do so but they haven't and instead have leaked my details to 3rd parties to harass me. Mr Barrett got quite heated with me when I said I was not willing to cooperate with him at that particular meeting and started pointing his finger at me. I feel annoyed that over R20,000.00 of fees and about R180,000.00 in interest that my husband and I paid to RMB, contributed to his salary. I would have chosen a more professional banking institution such as Nedbank if I knew how I would be treated at a later stage by the RMB staff. I mentioned to Mr Barrett that it is a known fact (as I've heard from friends who are bankers and are employed in banking institutions in SA and the U.K.) that the largest financial losses to banks in Africa are from within the institutes themselves. He denied this and when I said I had sources from within the system, he responded that it is something that is not discussed. I have also heard from other banking institutes in SA who do not have such an advanced online platform as FNB/RMB that although FNB/RMB have the latest technology, they do not have the required security and as a client, I am at risk of my account and personal details to not be secure online. Which brings me back to my complaint of RMB/FNB giving my details to a company called Barrett & Associates, who have been harassing me for over a year and further leaked out my personal details to their staff (some of whom are ex-staff now) and other 3rd parties. Mr Graeme Barrett only furnished me with a call Centre number for them and upon asking him for a direct office number and the name of the MD or CEO of Barrett & Associates, his emailed response of today was, "The contact person for your file at Barrett and Associates is Marzanne Du Toit" I am attaching the complaint I made against Barrett & Associates to explain further: I have been harassed by the following persons from Barrett & Associates: Ms Marzanne du Toit; Ms Mamokete Ntoa; Ms Lorraine Mpongo; Ms Chantelle Bronkhorst; Ms Patricia Mohoalali; Ms Lerato Seyeng; Thobeka Makhubalo; Naledi Mohapi; Enith Thati; Maki Kaate; Leandra Troskie; Thersia Cloete The harassment has been via emails from their personalized email addresses and ********** and also SMS messages and calls from numbers that constantly change such as: + ********** ********** 77; + ********** ********** 87 etc, which when you type a google search of this number it comes up with nothing. In other words, FNB and RMB have leaked my confidential and personal information such as ID document, address, telephone numbers and bank account details to all of the above listed people. Are all of the above people who have been given my personal and confidential information still employed at Barrett & Associates or has my information been leaked further afield? I have since been harassed by 3rd parties claiming to have got my personal information from Barrett & Associates. I have tried to set up an appointment to see the MD or CEO of Barrett & Associates but cannot obtain a direct phone number. Marzanne du Toit refused to give me a number, name of the CEO nor MD and refused to set up an appointment in their offices which are situated at: 110 Zastron Street, Westdene, Bloemfontein. She told me I have to apply for an appointment by email!!! After arguing with her, she gave me the number of her supposed superior, Ms Thersia Cloete, whom I tried to call but was blocked by a Ms Cindy Fentane, who said Cloete does not take calls...? I have looked up Barrett & Associates on google and a website with no address and "under construction" appears. - see attached photo. However, this website has working links to some SA banks including FNB. I also looked up an address search for B&A but none came up, only an advert for hiring more people (more people to give access of my personal, private and confidential information to?). I did a google earth search on the address that Ms Marzanne du Toit gave me and all I see is a building on 110 Zastron St, Bloemfontein, but nowhere to be seen on any of the buildings photographs, is a "Barrett & Associates" sign. Which legal firm does not have a MD, CEO, direct phone numbers and the ability to set up an appointment. In my opinion this is an operation that buys personal, confidential and private information from financial corporations to harass and plague the unfortunate public trying to bully them into paying funds into "illegal", in my opinion, set up. In my case, they have got some misleading information that I owe RMB & FNB monies, and have been threatening me for over a year to hand it over to the courts for a summons. It's such utter nonsense because I have responded to them from the beginning that they must please hand it to the courts and not threaten me. If I owed the money, then FNB & RMB would have handed me over to the courts a long time ago instead of selling Barrett & Associates my details in order for them to try play on my fears that I owe money and therefore cough up something to the vultures that are circling me. Richard Branson of Virgin takes calls and is accessible so how come Ms Thersia Cloete is not, unless she is not legitimate perhaps? All legal firms have direct numbers and allow appointments, which strengthens my argument that Barrett & Associates is not a legit operation so how can RMB and FNB leak my personal, private and confidential information to such an association?
61 replies
104 months ago
RMB / RNB have given my personal, private & confidential details to 3rd parties who have passed it onto other parties and I'm being harassed
I set up a meeting with Graeme Barrett of RMB to discuss why my personal, private and confidential information, held by RMB / FNB as a client, had been leaked to 3rd parties. From the outset the meeting was unprofessional - the receptionist was eating her lunch at the counter of the private wealth meeting rooms, the barista was leaning on the bar, also eating with her iPod headphones in her ears and didn't greet me nor offer me a drink. I used to pay R5,000.00+ per year just to have an RMB account, never mind the other interest and fees I paid. In Ireland I have a premier account that offers me more than RMB ever did for 12 euros per year and with a professional service and attitude. When I met Mr Barrett, he was not interested in my concerns but simply tried his tactics to bully me into committing to pay off an unsecured debt else I would be handed over to the courts. I have been asking RMB for more than a year to do so but they haven't and instead have leaked my details to 3rd parties to harass me. Mr Barrett got quite heated with me when I said I was not willing to cooperate with him at that particular meeting and started pointing his finger at me. I feel annoyed that over R20,000.00 of fees and about R180,000.00 in interest that my husband and I paid to RMB, contributed to his salary. I would have chosen a more professional banking institution such as Nedbank if I knew how I would be treated at a later stage by the RMB staff. I mentioned to Mr Barrett that it is a known fact (as I've heard from friends who are bankers and are employed in banking institutions in SA and the U.K.) that the largest financial losses to banks in Africa are from within the institutes themselves. He denied this and when I said I had sources from within the system, he responded that it is something that is not discussed. I have also heard from other banking institutes in SA who do not have such an advanced online platform as FNB/RMB that although FNB/RMB have the latest technology, they do not have the required security and as a client, I am at risk of my account and personal details to not be secure online. Which brings me back to my complaint of RMB/FNB giving my details to a company called Barrett & Associates, who have been harassing me for over a year and further leaked out my personal details to their staff (some of whom are ex-staff now) and other 3rd parties. Mr Graeme Barrett only furnished me with a call Centre number for them and upon asking him for a direct office number and the name of the MD or CEO of Barrett & Associates, his emailed response of today was, "The contact person for your file at Barrett and Associates is Marzanne Du Toit" I am attaching the complaint I made against Barrett & Associates to explain further: I have been harassed by the following persons from Barrett & Associates: Ms Marzanne du Toit; Ms Mamokete Ntoa; Ms Lorraine Mpongo; Ms Chantelle Bronkhorst; Ms Patricia Mohoalali; Ms Lerato Seyeng; Thobeka Makhubalo; Naledi Mohapi; Enith Thati; Maki Kaate; Leandra Troskie; Thersia Cloete The harassment has been via emails from their personalized email addresses and ********** and also SMS messages and calls from numbers that constantly change such as: + ********** ********** 77; + ********** ********** 87 etc, which when you type a google search of this number it comes up with nothing. In other words, FNB and RMB have leaked my confidential and personal information such as ID document, address, telephone numbers and bank account details to all of the above listed people. Are all of the above people who have been given my personal and confidential information still employed at Barrett & Associates or has my information been leaked further afield? I have since been harassed by 3rd parties claiming to have got my personal information from Barrett & Associates. I have tried to set up an appointment to see the MD or CEO of Barrett & Associates but cannot obtain a direct phone number. Marzanne du Toit refused to give me a number, name of the CEO nor MD and refused to set up an appointment in their offices which are situated at: 110 Zastron Street, Westdene, Bloemfontein. She told me I have to apply for an appointment by email!!! After arguing with her, she gave me the number of her supposed superior, Ms Thersia Cloete, whom I tried to call but was blocked by a Ms Cindy Fentane, who said Cloete does not take calls...? I have looked up Barrett & Associates on google and a website with no address and "under construction" appears. - see attached photo. However, this website has working links to some SA banks including FNB. I also looked up an address search for B&A but none came up, only an advert for hiring more people (more people to give access of my personal, private and confidential information to?). I did a google earth search on the address that Ms Marzanne du Toit gave me and all I see is a building on 110 Zastron St, Bloemfontein, but nowhere to be seen on any of the buildings photographs, is a "Barrett & Associates" sign. Which legal firm does not have a MD, CEO, direct phone numbers and the ability to set up an appointment. In my opinion this is an operation that buys personal, confidential and private information from financial corporations to harass and plague the unfortunate public trying to bully them into paying funds into "illegal", in my opinion, set up. In my case, they have got some misleading information that I owe RMB & FNB monies, and have been threatening me for over a year to hand it over to the courts for a summons. It's such utter nonsense because I have responded to them from the beginning that they must please hand it to the courts and not threaten me. If I owed the money, then FNB & RMB would have handed me over to the courts a long time ago instead of selling Barrett & Associates my details in order for them to try play on my fears that I owe money and therefore cough up something to the vultures that are circling me. Richard Branson of Virgin takes calls and is accessible so how come Ms Thersia Cloete is not, unless she is not legitimate perhaps? All legal firms have direct numbers and allow appointments, which strengthens my argument that Barrett & Associates is not a legit operation so how can RMB and FNB leak my personal, private and confidential information to such an association?
0 replies
104 months ago
RMB & FNB leaked my personal & confidential details to this "spam" set up
I have been harassed by the following persons from Barrett & Associates: Ms Marzanne du Toit; Ms Mamokete Ntoa; Ms Lorraine Mpongo; Ms Chantelle Bronkhorst; Ms Patricia Mohoalali; Ms Lerato Seyeng; Thobeka Makhubalo; Naledi Mohapi; Enith Thati; Maki Kaate; Leandra Troskie; Thersia Cloete The harassment has been via emails from their personalized email addresses and ********** and also SMS messages and calls from numbers that constantly change such as: + ********** ********** 77; + ********** ********** 87 etc, which when you type a google search of this number it comes up with nothing. In other words, FNB and RMB have leaked my confidential and personal information such as ID document, address, telephone numbers and bank account details to all of the above listed people. Are all of the above people who have been given my personal and confidential information still employed at Barrett & Associates or has my information been leaked further afield? I have since been harassed by 3rd parties claiming to have got my personal information from Barrett & Associates. I have tried to set up an appointment to see the MD or CEO of Barrett & Associates but cannot obtain a direct phone number. Marzanne du Toit refused to give me a number, name of the CEO nor MD and refused to set up an appointment in their offices which are situated at: 110 Zastron Street, Westdene, Bloemfontein. She told me I have to apply for an appointment by email!!! After arguing with her, she gave me the number of her supposed superior, Ms Thersia Cloete, whom I tried to call but was blocked by a Ms Cindy Fentane, who said Cloete does not take calls...? I have looked up Barrett & Associates on google and a website with no address and "under construction" appears. - see attached photo. However, this website has working links to some SA banks including FNB. I also looked up an address search for B&A but none came up, only an advert for hiring more people (more people to give access of my personal, private and confidential information to?). I did a google earth search on the address that Ms Marzanne du Toit gave me and all I see is a building on 110 Zastron St, Bloemfontein, but nowhere to be seen on any of the buildings photographs, is a "Barrett & Associates" sign. Which legal firm does not have a MD, CEO, direct phone numbers and the ability to set up an appointment. In my opinion this is an operation that buys personal, confidential and private information from financial corporations to harass and plague the unfortunate public trying to bully them into paying funds into "illegal", in my opinion, set up. In my case, they have got some misleading information that I owe RMB & FNB monies, and have been threatening me for over a year to hand it over to the courts for a summons. It's such utter nonsense because I have responded to them from the beginning that they must please hand it to the courts and not threaten me. If I owed the money, then FNB & RMB would have handed me over to the courts a long time ago instead of selling Barrett & Associates my details in order for them to try play on my fears that I owe money and therefore cough up something to the vultures that are circling me. Richard Branson of Virgin takes calls and is accessible so how come Ms Thersia Cloete is not, unless she is not legitimate perhaps? All legal firms have direct numbers and allow appointments, which strengthens my argument that Barrett & Associates is not a legit operation so how can RMB and FNB leak my personal, private and confidential information to such an association?
0 replies
104 months ago
Account frozen with no explanation and charged heavily to unblock - something underhand I'm presuming?
To be clear upfront, I mentioned to every Capitec person who declined to assist me properly with this matter, that I would in that case publish it on social media and use their names and their attitude was basically - go ahead... This incident has been ongoing for over a week - managers are passing the buck to National managers who are passing the buck to Complaints and everyone is promising me an email as to why my account was frozen and when, but those emails are not coming forth, no doubt as Capitec cannot put its faults in writing? I've had phone call after phone call of Capitec employees trying to pacify me (from private unrecorded unsecured numbers) but I want it in writing as to what happened to my account. It's simple! I've had a Capitec account since 2012 with funds in it. I hadn't used the account in a while and my card had expired so I went into the Rosebank branch to withdraw my money (not a few rands by any means) that had been lying in the account for about 2,5 - 3 years. I was told that my account had been frozen (due to no movement I was initially told) and that I needed to bring a new proof of residence. The proof of residence has always been a Cape Town family address where I get other bank statements sent to, but that was not acceptable, I was told, I had to bring a utility bill from a Johannesburg address to deal with the Rosebank branch. 2 days later I presented to Capitec Rosebank a COJ utility bill which Capitec rejected as it was not FICA "correct" according to the branch manager, Samantha Mannessen. I asked to have my account closed and I was told that was not possible either. I then asked for a letter/ document stating I couldn't close my account and after a phone call to Ms Mannessen's superiors I was told that the account "could" be closed. As she seemed to be quickly processing this, I smelt a rat and decided not to close the account just yet as it seemed too obvious to me that someone wanted to get rid of my account because Capitec had perhaps mishandled my account in some way? In order to extract a statement from my account, I was instructed to have all 10 of my fingerprints scanned without consent. Is this within my rights as an act of personal or identity violation? After that I was instructed to sign a form that said I had given permission to Capitec to scan all 10 of my fingerprints - I had not given permission so I refused to sign the form although Ms Mannessen told me "I had to!" I have that document in my possession that I did not sigh. Subsequently, I went to the Nedbank Rosebank branch (directly opposite Capitec Rosebank) and within 30 minutes I had a brand new account opened using the same COJ document as proof of address, that Capitec had rejected. Wow! I complained about this on social media and Capitec customer care contacted me but I told them I'd only be interested in speaking to a regional manager. So yesterday, Sibongile Mahlo, (spelling unsure) who is Samantha Mannessen's boss, called me yesterday "from a private line" not a secured Capitec line where she had access to my account details, and proceeded to ask me for information that is already on my Capitec profile. I found the non secure, non recorded Capitec phone line suspicious, as if she were trying to fix something from behind the scenes or covering for a staff member. I asked her to call me back from a secure line as I wanted the reason why my Capitec account had been frozen emailed to me in writing. Ms Mahlo's excuse was that Capitec freeze an account after there is no movement for 5 years, which in my case is not the case. She then proceeded to ask me when I last used the account and all sorts of irrelevant information that should be stored on my Capitec profile. I am wondering if my account was frozen due to a IT security breach in the Capitec banking system? Needless to say, Ms Mahlo did not bother to call me back so I went to the Rosebank Capitec branch once again, requesting that a call be placed to her on a secure Capitec line so that I could finish our conversation. The attitude I received from the branch manager, Ms Mannessen, was nothing short of disdain and complete rudeness and unwillingness to assist. I was with her for over an hour whist she sat with arms folded, hunched over her desk, never offered me a seat and laughed and sneered openly to me when I asked her to sort out certain issues. She said she could (or would) not assist me until I had a proof of address. I took out my new Netbank account as that and she refused. I eventually got someone from Netbank (branch opposite Capitec) to physically come in and address Ms Mannessen to enquire exactly what she needed and it was then provided - a statement from the ATM seems to have done the trick. If Ms Mannessen could have just told me that, I could have extracted one from the ATM instead of having to ask a Nedbank staff member to come across to Capitec to sort out a mess. In the interim I had asked Ms Mannessen, to get me the National manager details, of which she gave me a name, Mr Paul du Preez, but not a contact number. She said she would get him on the line for me but failed. Eventually she supplied me with his contact number and told me to contact Mr du Preez myself, which I did and left a message and neither he nor Ms Mahlo have bothered to contact me again. Upon Nedbank supplying Ms Mannessen with the required documentation to allow my account to be accessed on the Capitec system, she handed the matter over to a staff member and disappeared into a back office, obviously refusing to help me further and suddenly seemed embraced, in my opinion. Why she has had an issue with assisting me from day one, I do not know, but I am thinking maybe she does not like men, or white men, or *******ual white men or semi foreign *******ual white men? Perhaps she is racist, ***ist, ****phobic and xenophobic, but thats none of my concern unless it filters through as to how she serves me as a Capitec client of 6 years. I felt as if I was treated as a money launderer or a criminal. In order to access my funds in my account now that the account was "unfrozen" I had to purchase a debit card for R55. In order for me to access statements I had to purchase a fob at R75. At Nedbank I opened an account with no charges for a card with no fob needed for a basic cost of R5/month. I definitely differ in opinion with News24's article: "Why SA's Capitec is Best Bank in the World - Jun 27 2017 16:31 Adiel Ismail" - In my opinion it is a bank that preys on the uneducated masses for clients, who believe that it is a cheap bank, when in fact it is not, considering the hidden costs. I also wonder, how many Capitec clients have frozen accounts and are being blocked from reopening them as I almost was. Had I not put up a continuous fight for a week and pursued this issue because having many bank accounts in SA and globally, I know that Capitec did not behave obligingly and respectfully to me. However, if its the first bank you've ever banked with and don't know what else is out there, you will believe its the only way and those are the clients that Capitec feed off in my opinion. I had a chat with an independent banker friend who says as far as she is concerned, Capitec forcing me to purchase a new debit card and a fob at a total cost of R130, to access my accounts and access my funds, is not legitimate banking practice? Wow, if this is what the "Best Bank in the World" according to NEWS24, is all about, then its not surprising at all that South Africa is financially in Junk status and in a depression.
61 replies
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