No communication and pathetic service

Pathetic service.. I've phoned them when the insurance told me that everything was approved and I needed a courtesy car. They said that they don't have one available now and they will let me know when to bring in my car.. I got an email on the Friday 2 weeks later that I must bring in my car for repairs just to find out that there isn't any courtesy cars available.. Very poor communication from them.. You must phone them to check up om everything and just leaves you in the dark