Los update

I was admitted on the 6th August and till today my bill not paid as my medical aid hasn't received an update on Los. Spoke to caseman Bridget and she lied and say she's sending and when I called my medical aid on the 30th September was advised that no update was received. Doctors are paid from my savings now I'm on R0 and I can't even consult. According to my experience in the medical field if the caseman send update to the medical aid and the medical aid request more information you as caseman need to send that info. Being difficult won't assist with paying that bill.. Do better and sort this issue out ASAP