Absolutely shocking service and ****s

If I could give negative stars I would. They have absolutely messed my mom and the insurance company, Santam around. They have had my mom's car for over two months! They didn't realize we have full tracking on the vehicle, so every time they tell us that they're taking the vehicle to the Tyre place or a test drive etc, we can see they're lying. They gave my mom the car back now in a completely unsafe condition! Telling her it's fixed, the knock in the car is so loud it sounds like it's driving on corrugated roads!!!