Do not rent a property managed by Rawson Properties Paulshof

My experience with Rawson Paulshof has been extremely disappointing. The staff are often rude and dismissive when dealing with tenant queries, and there's a clear lack of professionalism in how they manage issues.

After a theft incident where earth cables were ****** from the property — resulting in dangerous voltage fluctuations and damage to appliances — Rawson sent out an electrician. It was determined that the problem was linked to council infrastructure. Despite this, Rawson passed the electrician's invoice on to me, the tenant. When I raised questions about this, they simply stopped responding and quietly added the amount to my rent bill, marking my account as being in arrears — which is unacceptable and dishonest.

Communication with Rawson is an ongoing struggle. You constantly have to chase them for updates and responses. For instance, I requested a replacement key and gate remote and followed up several times. After four weeks, their response was simply, “We have a process, and we don’t control our contractors’ schedules.” This level of indifference to basic tenant needs is both frustrating and unprofessional.

Rawson Paulshof does not uphold the standard of service one should expect from a property management company, and I would strongly caution potential tenants to consider these issues before engaging with them.