Horrible Service

My experience with Rawson Gillitts and agent has been nothing short of shocking and deeply disappointing. I relocated from Gauteng to KZN in December 2025, only to be met with dishonesty, unprofessional conduct, and complete disregard for my rights as a tenant.

I signed a lease for Unit 2, a ground‑floor unit chosen specifically for my young child’s safety. After driving long distance and arriving to move in, I was suddenly handed the keys to Unit 1 — a totally different apartment with a balcony and safety risks for a small child. At no point did the agent inform me of this change, and when I questioned it, she brushed it off as an “oversight.” This was misrepresentation and a breach of contract.

To make matters worse, the unit I was forced into was in terrible condition: • The apartment was not cleaned • Dirty floors and windows • Spiders in the shower • Loose or missing door handles • No working water meter, even though I was told utilities were prepaid • The water that was supposedly “available until the meter is sorted” ran out within hours — leaving me unable to shower, use the bathroom, or care for my child after a long move.

The incoming inspection wasn’t even done with me present, which is completely unacceptable.

Within days, due to all these issues and the lack of rectification, I cancelled the lease. Yet despite their breach, I have still not received my refund for my deposit or rental, even after countless follow‑up emails. Instead of resolving the matter professionally, Rawson Gillitts pushed me from pillar to post and told me to deal directly with the landlord — failing completely in their role as the managing agency.

Moving across provinces is stressful enough. Having my furniture delivered to the wrong unit, incurring extra costs, and being left without water or a safe living space made this experience even worse.

At this point, I am still waiting for my money to be refunded, and the lack of accountability from both the agent and the branch is completely unacceptable. I would strongly caution anyone considering using Rawson Gillitts or working with this agent — the service I received was unprofessional, negligent, and dishonest.