very bad experience with RETENTION

<p>first of all if you are thinking of buying an RBA hOUSE THINK AGAIN.i have been having roof leaks problems from RBA Homes since i moved into the house and everytime they come they just do a paint job and not really fix a roof leak.i hfirst logged my call in december 2016 via email to Palesa Modise,Madika Tshabalala and Tshepiso Madumo,no response was recieved from those personnel.and i started doing follow up from January 2017 calling their offices and not getting assistance.then on 11 january 2017 i called in and finally got someone from retention (a very rude person) called Dipou.when i tried to put in a call she told me that i am out of warranty and i should speak to my insurance in order to determine who is at fault (fully knowing that i am reporting the same exact issue i had with the roof leak which was not done properly in september 2016 because the roof is still leaking.and surprisingly when i called in december and spoke to Palesa she never alluded to me that i am out of warranty.she told me to resend the query an it will be addressed or a maintenance guy will be sent to my house.now if you really need a house please guys try to buy from a reputable and quality brand.this whole experience has left a bad taste in my mouth and i am considering my options in taking this matter further to court in order to expose the kind of service and quality they claim they offer..</p>