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thikhathali M
Active since May 2015
8
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8 reviews87 months ago
Unauthorised debit by Capitec bank
i am customer of Capitec bank for 3 years plus now and the service that i received is shocking and appalling .i have a personal loan with the bank which is supposed to debit on the 15th of every month.i had a money deposited in my account on the 11th of February 2019 from a relative for some personal business to conclude.on the same day within 30 minutes my account was debited of my monthly instalment.mind you the 15th is this Friday, I remember very well when i signed the contract that they will debit my account on the 15th .this is a very unusual and unacceptable trend,my wife has been struggling with the same,though they have reversed the amount when i called i am still not happy with this kind of service. i am really considering banks if this issue is a common train on capitec.
105 replies
88 months ago
VERY BAD SERVICE FROM AXSURE
I had car insurance with AXSURE.i was involved in an accident on the 15th December 2018 .my car was towed from the crime scene in Pretoria to an unidentified location in Pretoria. no one from the insurance ever called me to tell me where my car was or what's happening with the car and my claim.I sent out the claim within 4 days to allow them enough time to work on it.an assessor was only appointed to look at my car in and around the second week of January 2019. after the assessor, I never received any call unless am the one who initiated the call to find out updates. some time in mid January i was told my car has been towed from Pretoria to Johannesburg (john Morrison panelbeaters),then i was told they want to assess suspension of the car,and then another wait was beckoning and i waited patiently until i decided to call again and i was told by my claims handler (Bubele N) that my car has been written off,no one ever called to allude me to that,it was a shock that my car one moment is being checked suspension and the next its a write off.no one was going to call me to tell me that.the reason for the write off was simply that the cost of the repairs was above R28 000, the insurance maximum repairs allowed on a car.the claims handler then went on and said that they will offer me retail value of the vehicle or i can salvage it. i went and did a quote on my own in pretoria for the repairs and it amounted to R25 000 compared to the insuarnce R39 000 costs.now i told my claims hanlder that i need to slavage my car and he did a settlemet quote which i am yet to recieve and he said that i will need to tow the car myself from johannesburg to pretoria at my own costs,mind you the car was taken to Johannesburg without my knowledge nor consent.if you think of using AXSURE please stay away from it, they have a very bad customer service if not none. now i lodged a dispute regarding the towing of the vehicle and I was allocated to Terence and Isherene who are yet to respond now its almsot 5 working days without any response from them.My claim number is 439431,
105 replies
108 months ago
worst service
<p>if you need a car insurance please dont use Affinity Insurance.they have clueless staff who seem not to understand their job descriptions.my In-laws were involved in an accident on 27 may 2017 and the car was towed away to polokwane.on the following monday we lodged a claim for the repairs of the car and surprisingly were told to submit an accident report which is at the police station in polokwane.the police officers only gave us a case number and we were told that the insuraqnce companies normally call the SAPS to get AN ACCIDENT REPORT.the only thing you get from the SAPS is a case number only.now the insurance insists that we wont be helped if we do not have the accident report.our claims handler seems not to know what she is doing.her name is Karen De Beer.</p>
0 replies
113 months ago
very bad experience with RETENTION
<p>first of all if you are thinking of buying an RBA hOUSE THINK AGAIN.i have been having roof leaks problems from RBA Homes since i moved into the house and everytime they come they just do a paint job and not really fix a roof leak.i hfirst logged my call in december 2016 via email to Palesa Modise,Madika Tshabalala and Tshepiso Madumo,no response was recieved from those personnel.and i started doing follow up from January 2017 calling their offices and not getting assistance.then on 11 january 2017 i called in and finally got someone from retention (a very rude person) called Dipou.when i tried to put in a call she told me that i am out of warranty and i should speak to my insurance in order to determine who is at fault (fully knowing that i am reporting the same exact issue i had with the roof leak which was not done properly in september 2016 because the roof is still leaking.and surprisingly when i called in december and spoke to Palesa she never alluded to me that i am out of warranty.she told me to resend the query an it will be addressed or a maintenance guy will be sent to my house.now if you really need a house please guys try to buy from a reputable and quality brand.this whole experience has left a bad taste in my mouth and i am considering my options in taking this matter further to court in order to expose the kind of service and quality they claim they offer..</p>
168 replies
120 months ago
desperate assistance
<p>good day.my wife lost her gold card on 31 may 2016 and we were only aware of this incident in the morning of 01 June 2016.when we got to the Gautrain station the security guard advised us that we should block the card,and thats where we proceeded to block the card.while blocking the card we were not told of any procedure of what will happen except bringing in a bank statement and an ID.whilst at the station another security guard advised us that why dont we go and look for it at the lost and found office,and thats where we found the card.we went back to the customer office to have the crd unblocked and we were told that we have to wait 7 to 14 days for a refund (we we hearing this for the first time as in the initial blocking of the card stage it was not mentioned) and now my wife is frustrated and cannot get to work as we had put in all our fund for her transport in there.we had recently loaded the card with a 7 day pass and an additional R602 to convert it into a 7 day pass when this current 7 day pass expires.currently she cant get to work and we do not have any other money for her to get to work now as we had relied on the gautrain card.the card is unregistered .the consultant at the Pretoria station are of no assistance and when we call the helpline we were told that that's the process,and putting in mind that we were never told of this process whilst blocking the card is more frustrating,had we known we couldn't have proceeded with the blocking of this card.can you please help and assistance to have this query resolved.she is missing work today and she cant afford to miss tomorrow of work.we are willing to purchase and register the new card and to have transferred the monies in the blocked card to the new one.we are pleading with you.this is an emergency.i believe you can as well train your employees good customer service and be able to explain to customers the process of blocking cards,it cannot be taken as a thumb suck thing.</p>
0 replies
121 months ago
payment due date change
i have a query regarding my account.back in January i changed my payment date from the 15th to month end of every month,this was because i had a reasonable belief that my salary was going to change.but on the second month i went back to be paid on the 15th and this has made to be in arrears because when my payment is due it is the time that i haven't been paid.and this is affecting my credit profile as someone who does not want to pay or who falls behind intentionally.and your consultants dont have a solution except me waiting for another six months to effect a change.is wesbank happy gaining from my arrears amount or my financial credit well being.this is a serious concern that you put gain or profit before your clients financial well being.
75 replies
132 months ago
i am requesting my balance left in my contract
good day<br> <br> i have logged on many times with the same query and i haven't received any feedback. my problems started the moment my Nashua contract was sold to MTN.the service has been so bad from the onset,at one instance MTN was unable to locate my other number on their systems of which i had 2 numbers with Nashua.and one of their sales person once told me that they do not have my other number and i shouldn't worry.but three months later the other number popped up and i was supposed to pay for almost three months instalments all at once,of which i did not budget for.<br> <br> i would like to know the balance on my contract which is going to expire in july.no i just want to know my settlement balance and settle it and cancel this contract.<br> <br> how much do i owe to settle this account.i want to close it down as soon as possible.my term with you guys has not been pleasant at all.<br> <br> i have tried to get the balance from the retentions department but to no success and no one came back to me<br> <br>
76 replies
133 months ago
non delivery of purchased building material
i have purchased building material and paid for transport two weeks ago and to date i haven't received my goods.everyday the store promises that they will send the goods but at the end of each day there is no delivery of the goods.the service has been bad considering that the goods are paid for including the delivery as well.the latest promise was today that i will get the goods delivered but so far i haven't seen such delivery.the most frustrating thing is that i have already signed a contract with the person who is suppose to be handling the building has been waiting to start with the construction of the house.i will never ever recommend anyone to buy and also myself will never buy from them.it is a lesson.if you want bad service go cashbuild thohoyandou.
76 replies
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