Pathetic service!!

<p>When you order something online you are expected to pay upfront before they even think of shipping your goods. Well whe it comes to a refund for goods they advertise but could not deliver after 5 weeks, why should I now wait more than 2 weeks for the refund!?!?! I ordered and after a week I had to follow up (they will not update you) and was told they are waiting for some of the goods from their suppliers. This went on for weeks and every time I was the one who needed to follow up because these guys just refuse to keep the customer updated. Eventaully, after I demanded a refund, they decided to ship what was available and refund me for what is not. Now it has been 2 weeks and no refund, again I had to follow up!! I am a business owner as well and I can tell you this is NOT the way to do business!!!!!</p>