Serious Quality Concern With Yum Yum Peanut Butter – Poor Response From RCL Foods

We have been loyal consumers of Yum Yum peanut butter for many years and it is a staple in our household. We normally keep three to four tubs at a time because our family consumes peanut butter almost daily.

Recently we opened a new tub and immediately noticed something was very wrong. The taste was completely off — unpleasant and unlike the normal Yum Yum flavour we know so well. At first I assumed it may have been something else I had eaten or even the bread. However, the next day my wife had peanut butter from the same tub and independently raised the exact same concern.

To remove any doubt, we asked several staff members to taste it as well. Every single person confirmed the same thing: the peanut butter tastes completely wrong.

This product is not expired, and it was a newly opened tub with the updated packaging that states “New look, same great taste.” Unfortunately, that statement is not accurate for this particular product. Something is clearly wrong with the batch.

Because this is a food product, we immediately raised the concern with RCL Foods. Our intention was not to request refunds or replacements. In fact, we made it clear that we were simply trying to alert the company to what appears to be a serious product quality issue that could potentially affect a larger batch.

Unfortunately, the way this was handled has been extremely disappointing.

Firstly, it took an unreasonably long time for the company to respond to what is effectively a potential food quality issue.

Secondly, when they eventually did respond, the focus was not on investigating the product itself, but rather on asking us to provide a till slip as proof of purchase.

This completely misses the point.

Most people do not keep grocery till slips indefinitely. More importantly, we are not asking for money, refunds, or replacement products. Our concern is that there is something seriously wrong with this peanut butter, and it should have been in the company’s best interest to immediately collect and investigate the product to ensure there isn’t a broader issue affecting consumers.

Instead, the response we received from our liaison, Thinus Brits, has been unhelpful and dismissive. No effort has been made to collect the product, investigate the batch, or address the concern from a food safety or quality perspective.

At this point, the experience has completely undermined our trust in the brand.

We attempted to raise this issue in good faith to help protect both the brand and other consumers. Sadly, it appears that RCL Foods is not interested in investigating the matter unless a till slip is produced.

For anyone reading this: please be aware and cautious. There appears to be something seriously wrong with certain Yum Yum peanut butter products. We cannot say what the issue is, but the taste is extremely unpleasant and clearly not normal.

After this experience, we will unfortunately no longer be supporting or purchasing the Yum Yum brand.

Consumers deserve better when it comes to food quality and when raising concerns that could potentially affect many people.