DL
Dean L
Active since Apr 2023
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Serious Quality Concern With Yum Yum Peanut Butter – Poor Response From RCL Foods
We have been loyal consumers of Yum Yum peanut butter for many years and it is a staple in our household. We normally keep three to four tubs at a time because our family consumes peanut butter almost daily. Recently we opened a new tub and immediately noticed something was very wrong. The taste was completely off — unpleasant and unlike the normal Yum Yum flavour we know so well. At first I assumed it may have been something else I had eaten or even the bread. However, the next day my wife had peanut butter from the same tub and independently raised the exact same concern. To remove any doubt, we asked several staff members to taste it as well. Every single person confirmed the same thing: the peanut butter tastes completely wrong. This product is not expired, and it was a newly opened tub with the updated packaging that states “New look, same great taste.” Unfortunately, that statement is not accurate for this particular product. Something is clearly wrong with the batch. Because this is a food product, we immediately raised the concern with RCL Foods. Our intention was not to request refunds or replacements. In fact, we made it clear that we were simply trying to alert the company to what appears to be a serious product quality issue that could potentially affect a larger batch. Unfortunately, the way this was handled has been extremely disappointing. Firstly, it took an unreasonably long time for the company to respond to what is effectively a potential food quality issue. Secondly, when they eventually did respond, the focus was not on investigating the product itself, but rather on asking us to provide a till slip as proof of purchase. This completely misses the point. Most people do not keep grocery till slips indefinitely. More importantly, we are not asking for money, refunds, or replacement products. Our concern is that there is something seriously wrong with this peanut butter, and it should have been in the company’s best interest to immediately collect and investigate the product to ensure there isn’t a broader issue affecting consumers. Instead, the response we received from our liaison, Thinus Brits, has been unhelpful and dismissive. No effort has been made to collect the product, investigate the batch, or address the concern from a food safety or quality perspective. At this point, the experience has completely undermined our trust in the brand. We attempted to raise this issue in good faith to help protect both the brand and other consumers. Sadly, it appears that RCL Foods is not interested in investigating the matter unless a till slip is produced. For anyone reading this: please be aware and cautious. There appears to be something seriously wrong with certain Yum Yum peanut butter products. We cannot say what the issue is, but the taste is extremely unpleasant and clearly not normal. After this experience, we will unfortunately no longer be supporting or purchasing the Yum Yum brand. Consumers deserve better when it comes to food quality and when raising concerns that could potentially affect many people.
0 replies
2 months ago
Momentum Cannot Locate 1985 Policy – Unacceptable Record Failure During Estate Finalisation
My late father took out a policy with Southern Life Association in or around 1985. As is publicly known, Southern Life was later taken over and incorporated into Momentum. We are currently in the process of finalising his estate. All required documentation was submitted to Momentum for processing. The response we received was simply that they “cannot find the policy” because it is “too far backdated.” This is completely unacceptable. When one company acquires another, it assumes both assets and liabilities — including historical policy records. The inability to locate a policy that was legitimately issued and paid for raises serious concerns about governance, record retention, and regulatory compliance. We formally requested assistance early last week (Monday). It has now been almost a full week with no meaningful feedback, no escalation, and no clear path to resolution. This is not a minor administrative inconvenience. This is a potential financial asset within a deceased estate. The implications are serious. If policies issued decades ago can simply “disappear” because records are allegedly too old, what assurance do current policyholders have that their investments will be honoured in future? We expect: • A formal investigation into the missing policy • A written explanation of record migration from Southern Life to Momentum • Escalation to senior management • A clear resolution timeline This matter will be escalated further if not addressed urgently. Momentum must take accountability for historical obligations inherited through acquisition. Record failure is not an acceptable reason to deny the existence of a policy. We await urgent intervention.
212 replies
2 months ago
Extremely Disappointed - Dont recommend them in any capacity
Afrihost used to be excellent. Reliable speeds, stable connectivity, and competent support. Unfortunately, over the past six months, the quality of service has deteriorated drastically. This is not a minor inconvenience. My internet has become unreliable to the point where I sometimes have to leave my home and work from a coffee shop just to get a stable connection. Speeds are frequently unusable. On multiple occasions I’ve measured download speeds below 0.5 Mbps — which is effectively non-functional in 2026. Support has also become frustratingly ineffective. Instead of properly investigating network-side issues, they follow scripted SOP responses: reset the router, reboot the device, check the SIM card. The problem is not my router. It is not my SIM. It is clearly a local network congestion or infrastructure issue. I was repeatedly told that my account was being throttled. To prove that wasn’t the case, I upgraded to their top-tier package. The result? No improvement whatsoever. Latency remained high and speeds were still sitting around 1 Mbps. Even when throttled, the package is supposed to reduce to 10 Mbps — yet I cannot even reach 0.5 Mbps. That clearly demonstrates this is not a throttling issue. To make matters worse, the upgrade process exposed billing incompetence. After upgrading briefly (for testing purposes) and then downgrading in line with their billing cycle terms, I was double charged in January — nearly R1,000 incorrectly billed. This had to be manually disputed. Poor connectivity is one thing. Poor support is another. But unreliable service combined with billing errors is unacceptable. I can no longer recommend Afrihost. The service quality simply does not justify the cost anymore.
0 replies
2 months ago
Extremely Poor Service – Funeral Policy Enquiries Ignored and Mishandled
I am deeply disappointed with the service I have received from Metropolitan regarding long-standing life/funeral policies dating back to 1970 (originally under Home Trust Lewens, later acquired by Metropolitan). My mother has been paying premiums since 1970. When she recently wanted to review her policy status, Metropolitan could not find any record of her. I have the original certificates, policy numbers, and documentation — yet no one can locate her policy. Regarding my late father’s policy: • On the first call, the consultant located his policy. • I was told I could not receive details and had to email “Home Services.” • I emailed the correct address mid-last week (separate emails for both my mother and father). • I received no acknowledgement of receipt. • I sent three follow-up emails this week. • Still no response. When I called again on Friday: • They could no longer find my father’s policy — despite previously locating it. • They still could not find my mother’s policy. • I was told to “just keep emailing Home Services and eventually they will answer.” This is unacceptable. We are dealing with funeral policies — one policyholder has passed away. There are financial obligations that depend on these claims being processed. Telling clients to “keep sending emails and wait” without confirmation of receipt or any escalation pathway is not professional service. A consultant also promised that a manager would call me by Friday. No call was received. For a company that prides itself on excellent service, this experience has been the opposite: • No ownership • No accountability • No escalation process • No response from the Home Services department • Inconsistent information from different consultants • No confirmation of receipt of emails • No manager follow-up as promised This is not a new policy. This is a policy dating back over 50 years. The lack of record integrity and communication is extremely concerning. Funeral and life policies are not discretionary products. They are taken out for times of loss and vulnerability. Service standards should reflect that seriousness. I expect urgent contact from a senior representative who can: Confirm receipt of all correspondence Locate both policies Provide formal written feedback on the status Explain why records were initially found and then “lost” This matter cannot continue unresolved.
56 replies
5 months ago
Booking.com Fails to Protect Hosts, Ignores Misconduct Reports, and Allows Abusive Guests to Damage Reputations
I am a verified property host on Booking.com and have been operating my accommodation (“Tranquillity Within the Forest”) for over a year and a half. In that time, my property consistently earns 10/10 ratings (24/29 reviews), and I have always ensured a safe, professional, and high-quality experience for every respectful guest. Unfortunately, I recently experienced my first serious guest misconduct incident, and Booking.com’s response has left me deeply disappointed, unsupported, and frankly shocked at the complete lack of host protection on their platform. 1. Serious Rule Violations by the Guest A guest (Booking.com reservation reference #5009432565) stayed at my property and, during her stay: • Violated our clearly advertised non-smoking policy, including smoking marijuana inside the apartment, which is prohibited under both our house rules and local accommodation regulations. • Ignored multiple polite requests to stop smoking inside. • Was verbally abusive, rude, and confrontational toward staff. • Used offensive language, including shouting and swearing. • Repeatedly disregarded all rules despite reminders and explanations. The smoking was witnessed directly by staff on multiple occasions, and the behaviour continued for several days. For context: Our property is explicitly listed as non-smoking on Booking.com, and we provide a designated smoking area far from the units to ensure health, safety, and guest comfort. 2. Booking.com Provided No Support Despite Multiple Requests As soon as the misconduct escalated, I reached out to Booking.com for guidance and assistance. What followed was an exhausting and circular process: • When I phoned, I was told to submit my report by email. • When I emailed, I was told to call. • When I called again, I was told to email again. • This cycle repeated over and over, with no escalation, no case manager, and no support whatsoever. • My written misconduct report was never properly acknowledged or actioned. • Almost a full month later, Booking.com still has not addressed the actual issue. As a host, I am expected to uphold rules, ensure safety, and maintain property standards — yet when I report guests who blatantly violate rules, Booking.com offers no protection, follow-up, or resolution. 3. Retaliatory and False Review Left Unchallenged After I informed the guest that a formal misconduct complaint had been submitted, she immediately posted a 1/10 retaliatory review, filled with fabricated and defamatory allegations, including a false personal accusation of ******. This review is objectively inconsistent, malicious in tone, and was clearly posted in retaliation after being informed that misconduct had been reported. Such language not only damages a host’s professional reputation but also breaches Booking.com’s own published Content Guidelines, which explicitly prohibit: • Hate speech or discriminatory statements • Personal insults, targeted accusations, or inflammatory language • Content irrelevant to the actual accommodation experience Despite these clear violations, and despite me providing staff statements, evidence, and multiple written reports to prove the claims were false, Booking.com refused to remove the review. Instead, I was redirected in endless loops between email and telephone support, with no escalation, accountability, or resolution. By allowing a false and defamatory accusation to remain public, Booking.com failed to enforce its own moderation standards, effectively permitting reputational harm to a verified partner host. This sets a deeply concerning precedent for every host who relies on Booking.com’s platform for fair, factual, and safe representation of their business. 4. The Impact on Hosts This incident has highlighted a serious flaw in Booking.com’s system: Guests are given more protection than hosts. Hosts have no meaningful recourse when dealing with abusive behaviour. Support channels simply bounce you from one place to another with no outcome. As a paying partner who maintains exceptionally high standards and perfect ratings, this experience has left me: • Saddened • Disheartened • And extremely concerned for the safety, fairness, and protection of other hosts If Booking.com expects hosts to uphold rules, maintain safety, and protect property, why does Booking.com not uphold its own responsibility to support hosts in return? 5. Why I am Posting Here I am posting this publicly because: • My misconduct report has gone unanswered just short of a full month. • Every follow-up results in the same scripted messages and *********** staff. • No one at Booking.com has taken ownership or investigated the issue. • A blatantly false, retaliatory review now sits on my listing, harming a business I have poured my heart into. As partners, we rely on Booking.com’s support and fairness. Sadly, in this incident, Booking.com has failed us completely. 6. What I Expect I respectfully request: 1. A formal investigation into the misconduct report. 2. Assignment of a real case manager who can communicate directly and not through automated routes. 3. Review and removal of the false, retaliatory review under Booking.com’s own guidelines (which prohibit abusive and fabricated content). 4. Updated clarity from Booking.com on how hosts should be protected when guests violate rules, behave abusively, or intentionally damage a host’s reputation. I value my partnership with Booking.com and have always hosted with professionalism, care, and respect. But this experience has shown that when hosts truly need help, Booking.com is not there. For other hosts considering the platform: be aware that you may not receive support when dealing with abusive guests, and you may be left to defend your property, your rules, and your reputation alone. I hope Booking.com will take this seriously — not only for my sake, but for the integrity of their platform and for every host who strives to offer a safe, high-quality guest experience.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
5 (100%)