RF
RCL Foods Limited
Unclaimed Business
RF
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|9 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(11.1%)
1(88.9%)
5(0%)
4(0%)
3(0%)
2(11.1%)
1(88.9%)
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDL
Dean L
1 reviews | Active since Jan 2020
13 Mar 2026, 07:19
Serious Quality Concern With Yum Yum Peanut Butter – Poor Response From RCL Foods
We have been loyal consumers of Yum Yum peanut butter for many years and it is a staple in our household. We normally keep three to four tubs at a time because our family consumes peanut butter almost daily. Recently we opened a new tub and immediately noticed something was very wrong. The taste was completely off — unpleasant and unlike the normal Yum Yum flavour we know so well. At first I assumed it may have been something else I had eaten or even the bread. However, the next day my wife had peanut butter from the same tub and independently raised the exact same concern. To remove any doubt, we asked several staff members to taste it as well. Every single person confirmed the same thing: the peanut butter tastes completely wrong. This product is not expired, and it was a newly opened tub with the updated packaging that states “New look, same great taste.” Unfortunately, that statement is not accurate for this particular product. Something is clearly wrong with the batch. Because this is a food product, we immediately raised the concern with RCL Foods. Our intention was not to request refunds or replacements. In fact, we made it clear that we were simply trying to alert the company to what appears to be a serious product quality issue that could potentially affect a larger batch. Unfortunately, the way this was handled has been extremely disappointing. Firstly, it took an unreasonably long time for the company to respond to what is effectively a potential food quality issue. Secondly, when they eventually did respond, the focus was not on investigating the product itself, but rather on asking us to provide a till slip as proof of purchase. This completely misses the point. Most people do not keep grocery till slips indefinitely. More importantly, we are not asking for money, refunds, or replacement products. Our concern is that there is something seriously wrong with this peanut butter, and it should have been in the company’s best interest to immediately collect and investigate the product to ensure there isn’t a broader issue affecting consumers. Instead, the response we received from our liaison, Thinus Brits, has been unhelpful and dismissive. No effort has been made to collect the product, investigate the batch, or address the concern from a food safety or quality perspective. At this point, the experience has completely undermined our trust in the brand. We attempted to raise this issue in good faith to help protect both the brand and other consumers. Sadly, it appears that RCL Foods is not interested in investigating the matter unless a till slip is produced. For anyone reading this: please be aware and cautious. There appears to be something seriously wrong with certain Yum Yum peanut butter products. We cannot say what the issue is, but the taste is extremely unpleasant and clearly not normal. After this experience, we will unfortunately no longer be supporting or purchasing the Yum Yum brand. Consumers deserve better when it comes to food quality and when raising concerns that could potentially affect many people.
Helpful (0)
|Replies (0)DL
Dean L
1 reviews | Active since Jan 2020
13 Mar 2026, 07:19
Serious Quality Concern With Yum Yum Peanut Butter – Poor Response From RCL Foods
We have been loyal consumers of Yum Yum peanut butter for many years and it is a staple in our household. We normally keep three to four tubs at a time because our family consumes peanut butter almost daily. Recently we opened a new tub and immediately noticed something was very wrong. The taste was completely off — unpleasant and unlike the normal Yum Yum flavour we know so well. At first I assumed it may have been something else I had eaten or even the bread. However, the next day my wife had peanut butter from the same tub and independently raised the exact same concern. To remove any doubt, we asked several staff members to taste it as well. Every single person confirmed the same thing: the peanut butter tastes completely wrong. This product is not expired, and it was a newly opened tub with the updated packaging that states “New look, same great taste.” Unfortunately, that statement is not accurate for this particular product. Something is clearly wrong with the batch. Because this is a food product, we immediately raised the concern with RCL Foods. Our intention was not to request refunds or replacements. In fact, we made it clear that we were simply trying to alert the company to what appears to be a serious product quality issue that could potentially affect a larger batch. Unfortunately, the way this was handled has been extremely disappointing. Firstly, it took an unreasonably long time for the company to respond to what is effectively a potential food quality issue. Secondly, when they eventually did respond, the focus was not on investigating the product itself, but rather on asking us to provide a till slip as proof of purchase. This completely misses the point. Most people do not keep grocery till slips indefinitely. More importantly, we are not asking for money, refunds, or replacement products. Our concern is that there is something seriously wrong with this peanut butter, and it should have been in the company’s best interest to immediately collect and investigate the product to ensure there isn’t a broader issue affecting consumers. Instead, the response we received from our liaison, Thinus Brits, has been unhelpful and dismissive. No effort has been made to collect the product, investigate the batch, or address the concern from a food safety or quality perspective. At this point, the experience has completely undermined our trust in the brand. We attempted to raise this issue in good faith to help protect both the brand and other consumers. Sadly, it appears that RCL Foods is not interested in investigating the matter unless a till slip is produced. For anyone reading this: please be aware and cautious. There appears to be something seriously wrong with certain Yum Yum peanut butter products. We cannot say what the issue is, but the taste is extremely unpleasant and clearly not normal. After this experience, we will unfortunately no longer be supporting or purchasing the Yum Yum brand. Consumers deserve better when it comes to food quality and when raising concerns that could potentially affect many people.
0
Replies (0)SL
Seth L
1 reviews | Active since Jan 2020
11 Mar 2026, 09:54
WARNING: DO NOT RCL PET FOOD EVER AGAIN IT MAY KILL YOUR PET
RCL FOODS ISSUED A PRODUCT RECALL ON 6 MARCH 2026. IT IS SCARY HOW MANY OF THEIR WELL KNOWN BRANDS WERE CONTAMINATED WITH SALMONELLA WHICH MAKE OUR PETS SERIOUSLY ILL AND EVEN KILL THEM. HOW ON EARTH COULD SO MANY DIFFERENT PRODUCTS ALL BE CONTAMINATED???? THIS IS BEYOND DISGRACEFUL. THEIR CAN BE NO ACCEPTABLE EXPLANTION. PLEASE DO NOT PURCHASE ANY PRODUCTS MANUFACTURED BY THEM. THEY HAVE NO REGARD FOR THE WELL BEING OR LOSS OF LIFE OF OUR PETS!!!!
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Seth L
1 reviews | Active since Jan 2020
11 Mar 2026, 09:54
WARNING: DO NOT RCL PET FOOD EVER AGAIN IT MAY KILL YOUR PET
RCL FOODS ISSUED A PRODUCT RECALL ON 6 MARCH 2026. IT IS SCARY HOW MANY OF THEIR WELL KNOWN BRANDS WERE CONTAMINATED WITH SALMONELLA WHICH MAKE OUR PETS SERIOUSLY ILL AND EVEN KILL THEM. HOW ON EARTH COULD SO MANY DIFFERENT PRODUCTS ALL BE CONTAMINATED???? THIS IS BEYOND DISGRACEFUL. THEIR CAN BE NO ACCEPTABLE EXPLANTION. PLEASE DO NOT PURCHASE ANY PRODUCTS MANUFACTURED BY THEM. THEY HAVE NO REGARD FOR THE WELL BEING OR LOSS OF LIFE OF OUR PETS!!!!
0
Replies (0)AA
Anonymous A
1 reviews | Active since Jan 2020
12 Feb 2026, 14:58
Stork Refusing to Reply On WhatsApp. Sies
I complaint regarding Stork Country Spread 1KG tub was half full as you spread use magarine you will come across a huge hole 🕳 . Its shameful because I purchased this for a children's home, shame on you's for robbing customers with a half full tub containing a huge hole in the middle. Never replying back on WhatsApp, but quick to ask for samples for collection. Sies 🤢🫤
Helpful (0)
|Replies (0)AA
Anonymous A
1 reviews | Active since Jan 2020
12 Feb 2026, 14:58
Stork Refusing to Reply On WhatsApp. Sies
I complaint regarding Stork Country Spread 1KG tub was half full as you spread use magarine you will come across a huge hole 🕳 . Its shameful because I purchased this for a children's home, shame on you's for robbing customers with a half full tub containing a huge hole in the middle. Never replying back on WhatsApp, but quick to ask for samples for collection. Sies 🤢🫤
0
Replies (0)MW
OM
Oryx M
1 reviews | Active since Jan 2020
9 Jan 2026, 09:30
RCL Foods Limited -11 Kinghall Ave, Goodwood, Cape Town, 7475
****MMM!!!!!!!!!!! Jaco Marits - 063 051 7369 gave us a call January 2026. They asked for a voucher and wanted our technician to meet them at a mall close by. The number on TrueCaller says: Michelle Witbooi Apl Farm. Please be careful for ****s this time of the year and make sure to call someone on the website. The address is also no longer the company on maps: RCL Foods - Sweetener Division. (11 Kinghall Ave, Goodwood, Cape Town, 7475).
Helpful (0)
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Oryx M
1 reviews | Active since Jan 2020
9 Jan 2026, 09:30
RCL Foods Limited -11 Kinghall Ave, Goodwood, Cape Town, 7475
****MMM!!!!!!!!!!! Jaco Marits - 063 051 7369 gave us a call January 2026. They asked for a voucher and wanted our technician to meet them at a mall close by. The number on TrueCaller says: Michelle Witbooi Apl Farm. Please be careful for ****s this time of the year and make sure to call someone on the website. The address is also no longer the company on maps: RCL Foods - Sweetener Division. (11 Kinghall Ave, Goodwood, Cape Town, 7475).
0
Replies (0)IM
Ivan M
1 reviews | Active since Jan 2020
29 Nov 2025, 12:01
Dog food gone bad
I normally purchase a 20 kg or 25 kg of Optiwoof dog food from my local Vet. I was shocked to hear that Rcl was calling back certain batches of their 25kg Optiwoof product that was apparently despatched during June/July 2025 due to high levels of DON in the said product. My dog,Zack has always been on this feed and has had no physical issues, however, towards the end of July or early August I noticed that he was losing weight rapidly and urinating more frequently and in large volumes. After consulting with my local vet I was advised to take him to a specialist hospital as his blood glucose levels were extremely high ie 26. It was then confirmed that my Zack had become diabetic and would have to be injected twice daily to bring down his sugar levels. I was als informed that this had now become a chronic illness and that he would have to be on it for the rest of his life. After doing some research I discovered that DON does indeed causes diabetes. Why was the announcement of the recall done only in November 2025 and does this company expect customers to keep the packaging for months at a time before disposing of it. I was promised a call back from a company rep but am still waiting.
Helpful (0)
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Ivan M
1 reviews | Active since Jan 2020
29 Nov 2025, 12:01
Dog food gone bad
I normally purchase a 20 kg or 25 kg of Optiwoof dog food from my local Vet. I was shocked to hear that Rcl was calling back certain batches of their 25kg Optiwoof product that was apparently despatched during June/July 2025 due to high levels of DON in the said product. My dog,Zack has always been on this feed and has had no physical issues, however, towards the end of July or early August I noticed that he was losing weight rapidly and urinating more frequently and in large volumes. After consulting with my local vet I was advised to take him to a specialist hospital as his blood glucose levels were extremely high ie 26. It was then confirmed that my Zack had become diabetic and would have to be injected twice daily to bring down his sugar levels. I was als informed that this had now become a chronic illness and that he would have to be on it for the rest of his life. After doing some research I discovered that DON does indeed causes diabetes. Why was the announcement of the recall done only in November 2025 and does this company expect customers to keep the packaging for months at a time before disposing of it. I was promised a call back from a company rep but am still waiting.
0
Replies (0)LM
Lulu M
1 reviews | Active since Jan 2020
6 Nov 2025, 11:08
BAD
The place is good, the problem problem is people who are working there, especially the ones who are taking out or packing the cakes. This is the second incident,went there on Tuesday and luckily when I got there they were off loading the stock, I waited and as usual their people came and were given first preference.Wanted to buy like offcuts cakes and was told that's for the staff and I decided to leave as before I was treated badly. I will never set my foot there again. Those man treat people like dirt, I once sent an email to the head office and was told this will be sorted out, but today after seeing the reviews on Google that people have been complaining about the same thing, I don't see this being resolved at all
Helpful (0)
|Replies (0)LM
Lulu M
1 reviews | Active since Jan 2020
6 Nov 2025, 11:08
BAD
The place is good, the problem problem is people who are working there, especially the ones who are taking out or packing the cakes. This is the second incident,went there on Tuesday and luckily when I got there they were off loading the stock, I waited and as usual their people came and were given first preference.Wanted to buy like offcuts cakes and was told that's for the staff and I decided to leave as before I was treated badly. I will never set my foot there again. Those man treat people like dirt, I once sent an email to the head office and was told this will be sorted out, but today after seeing the reviews on Google that people have been complaining about the same thing, I don't see this being resolved at all
0
Replies (0)Mm
Monica marks-bayman
1 reviews | Active since Jan 2020
22 Aug 2025, 10:11
Bad service gross neglicence death of employee then minor biological child not helped cared for properly
My ex husband died at work rcl worcester plant 4/2/2017. Unfair trust fund allocation to minor biological daughtet compensation fund application hr manager worcester rcl foods refuse to.respond to request for accident documents, salary advice etc givng me for months run around. When i got to.the office wanted to speak in the foire private business.. No help.for 4th year tertiary student just victimed, exploited, opressed by big company. Escalated to remgro stellenbosch. No response either
Helpful (0)
|Replies (0)Mm
Monica marks-bayman
1 reviews | Active since Jan 2020
22 Aug 2025, 10:11
Bad service gross neglicence death of employee then minor biological child not helped cared for properly
My ex husband died at work rcl worcester plant 4/2/2017. Unfair trust fund allocation to minor biological daughtet compensation fund application hr manager worcester rcl foods refuse to.respond to request for accident documents, salary advice etc givng me for months run around. When i got to.the office wanted to speak in the foire private business.. No help.for 4th year tertiary student just victimed, exploited, opressed by big company. Escalated to remgro stellenbosch. No response either
0
Replies (0)