RF
RCL Foods Limited
Unclaimed Business
RF
AI Review Summary
Based on recent customer reviews, RCL Foods is facing significant consumer dissatisfaction across its pet food and grocery brands. Customers consistently mention concerns around product quality, contamination, and recalls affecting brands such as Catmor, Optiwoof, Canine Cuisine, Yum Yum, and Stork. A recurring theme is unresponsive customer service, with complainants describing slow replies, dismissive handling, and demands for till slips before any investigation. Loyal long-term buyers express eroded trust, citing health risks to pets, underfilled tubs, and foreign objects found in products, leaving them reluctant to repurchase.
Performance(last 12 months):
Trustindex Rating
2.2TrustIndex
2.2
Review Distribution
1.3|12 Reviews
Jul '25 - Jun '26
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
6 May 2026, 16:44
Highly disappointed customer
I purchased 2 boxes of piemans steak and kidney pies from OK mini market in Stranfontein Mitchell's Plain last week Sunday. Upon my arrival home I popped 2 pies in the airfryer just to find one of them almost empty with no filling inside. I immediately emailed RCL with a complaint, but it's 6 days later and absolutely no response. I am highly disappointed.
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Anonymous
1 reviews | Active since Jan 2020
6 May 2026, 16:44
Highly disappointed customer
I purchased 2 boxes of piemans steak and kidney pies from OK mini market in Stranfontein Mitchell's Plain last week Sunday. Upon my arrival home I popped 2 pies in the airfryer just to find one of them almost empty with no filling inside. I immediately emailed RCL with a complaint, but it's 6 days later and absolutely no response. I am highly disappointed.
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Anonymous
1 reviews | Active since Jan 2020
26 Mar 2026, 10:40
RCL Foods is a HEALTH HAZARD to both pets and humans. There seems to be no end control. Dangerous!
Too many problems at RCL Foods. Contaminated catfood. First Ultra Pet, and now Catmor cat food pouch swollen to high heavens. Your end control is non-existent and your company is a health hazard to pets and humans. I will purchase the wet food pouches from Montego. No more product from RCL Foods will be stored in my cupboard. I will NOT take the chance and neither should the consumer. You play with lives due to negligence!!.
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Anonymous
1 reviews | Active since Jan 2020
26 Mar 2026, 10:40
RCL Foods is a HEALTH HAZARD to both pets and humans. There seems to be no end control. Dangerous!
Too many problems at RCL Foods. Contaminated catfood. First Ultra Pet, and now Catmor cat food pouch swollen to high heavens. Your end control is non-existent and your company is a health hazard to pets and humans. I will purchase the wet food pouches from Montego. No more product from RCL Foods will be stored in my cupboard. I will NOT take the chance and neither should the consumer. You play with lives due to negligence!!.
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Anonymous
1 reviews | Active since Jan 2020
24 Mar 2026, 05:11
RCL Foods - Creating Animal Misery
Canine Cuisine Dog Food - It is most disappointing to see the Canine Cuisine dog food range is no longer for sale due to a recall. I have feeding this to my dog for many years and he is happy with the brand. Now with a change in diet this causes problems with his gut behaviour. It is sad that the animals must suffer as a result of incompetence by RCL Foods.
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Anonymous
1 reviews | Active since Jan 2020
24 Mar 2026, 05:11
RCL Foods - Creating Animal Misery
Canine Cuisine Dog Food - It is most disappointing to see the Canine Cuisine dog food range is no longer for sale due to a recall. I have feeding this to my dog for many years and he is happy with the brand. Now with a change in diet this causes problems with his gut behaviour. It is sad that the animals must suffer as a result of incompetence by RCL Foods.
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Anonymous
1 reviews | Active since Jan 2020
13 Mar 2026, 07:19
Serious Quality Concern With Yum Yum Peanut Butter – Poor Response From RCL Foods
We have been loyal consumers of Yum Yum peanut butter for many years and it is a staple in our household. We normally keep three to four tubs at a time because our family consumes peanut butter almost daily. Recently we opened a new tub and immediately noticed something was very wrong. The taste was completely off — unpleasant and unlike the normal Yum Yum flavour we know so well. At first I assumed it may have been something else I had eaten or even the bread. However, the next day my wife had peanut butter from the same tub and independently raised the exact same concern. To remove any doubt, we asked several staff members to taste it as well. Every single person confirmed the same thing: the peanut butter tastes completely wrong. This product is not expired, and it was a newly opened tub with the updated packaging that states “New look, same great taste.” Unfortunately, that statement is not accurate for this particular product. Something is clearly wrong with the batch. Because this is a food product, we immediately raised the concern with RCL Foods. Our intention was not to request refunds or replacements. In fact, we made it clear that we were simply trying to alert the company to what appears to be a serious product quality issue that could potentially affect a larger batch. Unfortunately, the way this was handled has been extremely disappointing. Firstly, it took an unreasonably long time for the company to respond to what is effectively a potential food quality issue. Secondly, when they eventually did respond, the focus was not on investigating the product itself, but rather on asking us to provide a till slip as proof of purchase. This completely misses the point. Most people do not keep grocery till slips indefinitely. More importantly, we are not asking for money, refunds, or replacement products. Our concern is that there is something seriously wrong with this peanut butter, and it should have been in the company’s best interest to immediately collect and investigate the product to ensure there isn’t a broader issue affecting consumers. Instead, the response we received from our liaison, Thinus Brits, has been unhelpful and dismissive. No effort has been made to collect the product, investigate the batch, or address the concern from a food safety or quality perspective. At this point, the experience has completely undermined our trust in the brand. We attempted to raise this issue in good faith to help protect both the brand and other consumers. Sadly, it appears that RCL Foods is not interested in investigating the matter unless a till slip is produced. For anyone reading this: please be aware and cautious. There appears to be something seriously wrong with certain Yum Yum peanut butter products. We cannot say what the issue is, but the taste is extremely unpleasant and clearly not normal. After this experience, we will unfortunately no longer be supporting or purchasing the Yum Yum brand. Consumers deserve better when it comes to food quality and when raising concerns that could potentially affect many people.
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Anonymous
1 reviews | Active since Jan 2020
13 Mar 2026, 07:19
Serious Quality Concern With Yum Yum Peanut Butter – Poor Response From RCL Foods
We have been loyal consumers of Yum Yum peanut butter for many years and it is a staple in our household. We normally keep three to four tubs at a time because our family consumes peanut butter almost daily. Recently we opened a new tub and immediately noticed something was very wrong. The taste was completely off — unpleasant and unlike the normal Yum Yum flavour we know so well. At first I assumed it may have been something else I had eaten or even the bread. However, the next day my wife had peanut butter from the same tub and independently raised the exact same concern. To remove any doubt, we asked several staff members to taste it as well. Every single person confirmed the same thing: the peanut butter tastes completely wrong. This product is not expired, and it was a newly opened tub with the updated packaging that states “New look, same great taste.” Unfortunately, that statement is not accurate for this particular product. Something is clearly wrong with the batch. Because this is a food product, we immediately raised the concern with RCL Foods. Our intention was not to request refunds or replacements. In fact, we made it clear that we were simply trying to alert the company to what appears to be a serious product quality issue that could potentially affect a larger batch. Unfortunately, the way this was handled has been extremely disappointing. Firstly, it took an unreasonably long time for the company to respond to what is effectively a potential food quality issue. Secondly, when they eventually did respond, the focus was not on investigating the product itself, but rather on asking us to provide a till slip as proof of purchase. This completely misses the point. Most people do not keep grocery till slips indefinitely. More importantly, we are not asking for money, refunds, or replacement products. Our concern is that there is something seriously wrong with this peanut butter, and it should have been in the company’s best interest to immediately collect and investigate the product to ensure there isn’t a broader issue affecting consumers. Instead, the response we received from our liaison, Thinus Brits, has been unhelpful and dismissive. No effort has been made to collect the product, investigate the batch, or address the concern from a food safety or quality perspective. At this point, the experience has completely undermined our trust in the brand. We attempted to raise this issue in good faith to help protect both the brand and other consumers. Sadly, it appears that RCL Foods is not interested in investigating the matter unless a till slip is produced. For anyone reading this: please be aware and cautious. There appears to be something seriously wrong with certain Yum Yum peanut butter products. We cannot say what the issue is, but the taste is extremely unpleasant and clearly not normal. After this experience, we will unfortunately no longer be supporting or purchasing the Yum Yum brand. Consumers deserve better when it comes to food quality and when raising concerns that could potentially affect many people.
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Anonymous
1 reviews | Active since Jan 2020
11 Mar 2026, 09:54
WARNING: DO NOT RCL PET FOOD EVER AGAIN IT MAY KILL YOUR PET
RCL FOODS ISSUED A PRODUCT RECALL ON 6 MARCH 2026. IT IS SCARY HOW MANY OF THEIR WELL KNOWN BRANDS WERE CONTAMINATED WITH SALMONELLA WHICH MAKE OUR PETS SERIOUSLY ILL AND EVEN KILL THEM. HOW ON EARTH COULD SO MANY DIFFERENT PRODUCTS ALL BE CONTAMINATED???? THIS IS BEYOND DISGRACEFUL. THEIR CAN BE NO ACCEPTABLE EXPLANTION. PLEASE DO NOT PURCHASE ANY PRODUCTS MANUFACTURED BY THEM. THEY HAVE NO REGARD FOR THE WELL BEING OR LOSS OF LIFE OF OUR PETS!!!!
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Anonymous
1 reviews | Active since Jan 2020
11 Mar 2026, 09:54
WARNING: DO NOT RCL PET FOOD EVER AGAIN IT MAY KILL YOUR PET
RCL FOODS ISSUED A PRODUCT RECALL ON 6 MARCH 2026. IT IS SCARY HOW MANY OF THEIR WELL KNOWN BRANDS WERE CONTAMINATED WITH SALMONELLA WHICH MAKE OUR PETS SERIOUSLY ILL AND EVEN KILL THEM. HOW ON EARTH COULD SO MANY DIFFERENT PRODUCTS ALL BE CONTAMINATED???? THIS IS BEYOND DISGRACEFUL. THEIR CAN BE NO ACCEPTABLE EXPLANTION. PLEASE DO NOT PURCHASE ANY PRODUCTS MANUFACTURED BY THEM. THEY HAVE NO REGARD FOR THE WELL BEING OR LOSS OF LIFE OF OUR PETS!!!!
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Anonymous
1 reviews | Active since Jan 2020
12 Feb 2026, 14:58
Stork Refusing to Reply On WhatsApp. Sies
I complaint regarding Stork Country Spread 1KG tub was half full as you spread use magarine you will come across a huge hole 🕳 . Its shameful because I purchased this for a children's home, shame on you's for robbing customers with a half full tub containing a huge hole in the middle. Never replying back on WhatsApp, but quick to ask for samples for collection. Sies 🤢🫤
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Anonymous
1 reviews | Active since Jan 2020
12 Feb 2026, 14:58
Stork Refusing to Reply On WhatsApp. Sies
I complaint regarding Stork Country Spread 1KG tub was half full as you spread use magarine you will come across a huge hole 🕳 . Its shameful because I purchased this for a children's home, shame on you's for robbing customers with a half full tub containing a huge hole in the middle. Never replying back on WhatsApp, but quick to ask for samples for collection. Sies 🤢🫤
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