Non-Receipt of Electricity Token Purchased via RCS Builders’ Card

On 01 April 2026, I purchased electricity using my RCS Builders’ Card through Blue Label. I have not received the token. I immediately contacted your toll-free support and was assured that my issue would be resolved within five days. To date, I have received no feedback. Instead, I have been passed from one department to another with no resolution. This is completely unacceptable, as I was left without electricity over the Easter weekend, causing significant inconvenience. I demand that this matter be resolved immediately and that I receive the token without further delay. I expect a prompt response confirming the resolution.