Pathetic service!

Pathetic customer service!! Not even the fact that the *****ulent activity on the account was hardly investigated, we had to end-up paying for something we didn't order nor receive! Now we can't seem to get the account closed! We paid you every last cent you wanted, regardless the fact that your staff never once delivered a decent service! It has been WEEKS now, and everytime we phone the call center we hear the account is in request to be closed. ALL WE WANT is the paid-up and CLOSED letter for the account. It can NOT take WEEKS to do that!!!