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contacted your call centre to enquire about the cash advance feature reflected on the app.

During the call, I specifically asked whether paying R3,000 into the account would allow me to access a percentage of that amount as a cash advance or utilise any available credit. The agent placed me on hold and then returned to state that I do not qualify for a cash advance,

I reiterated that I am aware there is no credit available, however the agent was unable to explain this clearly or provide a logical reason for the response given.

This call was still charged , yet the assistance received was incorrect and unhelpful. I am concerned about the competency and product knowledge of the agent who handled this query.