UPS Broke within 1 day

Good day

We bought an RCT Megapower via Incredible Connection Northgate 3-4 months ago and after 2 months it had issues. We brought it back and had to wait 21 working days for repairs. When picking up, we were assured it had a brand new battery.

It lasted 1 day and battery already faulty. We were told by the branch to contact head office to ask for a refund or replacement. However, head office policy is to "send it back to supplier for repairs or credit". So we are without a back up during load shedding again for 21 working days. When asking if we can not get a replacement, we were told this is not policy. When asked if we can get a credit from the supplier, we were told “you cannot demand that as a customer”. This was all from head office.

I was told telephonically we cannot “demand" a credit, however, we cannot continue with just repairing a faulty machine. Out of the 4 months we’ve had it, it has been in repair for 1 month and has not worked. Please provide us either with a full refund or with a replacement from a different brand.

Kind regards Carla