CJ
Carla J
Active since Feb 2015
16
Reviews
0
Industries
Reviews
16 reviews4 months ago
No feedback
I opened a case about 1kg of chicken mince that is off. For some reason, all my emails are being ignored. Not the service I expect from Woolworths.
0 replies
11 months ago
Getting less than what you are paying for
Getting way less than you are paying for. I bought the pulled beef pie from Woolworths, claiming to be 1Kg. When I opened the box, I was shocked with how little was in there so weighed it. With the packaging, it came to 834 grams instead of the 1kg promised. After cooking it, it went down even further. Don't charge me for 1kg if you are not giving this to me.
0 replies
17 months ago
Lack of Service and Communications
The lack of response from the team handling 3rd party claims is quite sad. I understand we are "just" the third party, but it is your client that damaged our car, and we'd like it to be fixed before the holidays. So far, no responses on email whatsoever. And when calling, we are being told that this person does not take phone calls and only works on emails. Please just assist in getting this resolved, as it has almost been a month now since the accident. Kind regards Carla Jones
0 replies
21 months ago
Woolies App Needs Work!
The app needs a lot of work. Especially trying to find replacement products is slow and never works. In addition, your refund process does not work at all. I have emailed every email address available, with pictures, to request a refund for products that literally expired on the day I received them with the Woolies app, but cannot seem to get a response? I would seriously look at building in a feedback function on the app itself. So it is easier for people to leave feedback. In the meantime though, may you please help me with my refund request?
0 replies
24 months ago
Still not happy
Still not happy. I have had 5 sets of technicians come out and our wifi speeds are still far below what it should be. Now this morning they have dropped to 100MB on a 1000MB line. And nobody can explain to me why
106 replies
25 months ago
Not a happy customer
Sometimes you get absolutely amazing service from them. For my latest issue, however, this is not the case. I have been trying to get my speed fixed for over 2 weeks now and not getting any support. Upgraded from 500Mb to 1G line, yet speeds on wifi have not changed. You are promised call backs but nothing has happened. Why upgrade if the line does not change?
162 replies
28 months ago
UPS Broke within 1 day
Good day We bought an RCT Megapower via Incredible Connection Northgate 3-4 months ago and after 2 months it had issues. We brought it back and had to wait 21 working days for repairs. When picking up, we were assured it had a brand new battery. It lasted 1 day and battery already faulty. We were told by the branch to contact head office to ask for a refund or replacement. However, head office policy is to "send it back to supplier for repairs or credit". So we are without a back up during load shedding again for 21 working days. When asking if we can not get a replacement, we were told this is not policy. When asked if we can get a credit from the supplier, we were told “you cannot demand that as a customer”. This was all from head office. I was told telephonically we cannot “demand" a credit, however, we cannot continue with just repairing a faulty machine. Out of the 4 months we’ve had it, it has been in repair for 1 month and has not worked. Please provide us either with a full refund or with a replacement from a different brand. Kind regards Carla
0 replies
28 months ago
Bad after-sales service
We bought an RCT Megapower 3-4 months ago and after 2 months it had issues. We brought it back and had to wait 21 working days for repairs. When picking up, we were assured it had a brand new battery. It lasted 1 day and battery already faulty. We were told by the branch to contact head office to ask for a refund or replacement. However, head office policy is to "send it back to supplier for repairs or credit". So we are without a back up during load shedding again for 21 working days. When asking if we can not get a replacement, we were told this is not policy. When asked if we can get a credit from the supplier, we were told “you cannot demand that as a customer”. This was all from head office.
0 replies
33 months ago
UPS Volta 700
So upset with the service received. They sold me a new UPS and on the day I received it, it stopped working. They promised me a replacement and now I am waiting, not getting any feedback on my emails, calls, etc. Now I am being told there is no stock, but they are charging me pro rato. Not happy at all!!!
240 replies
Review Distribution
5 Star
3 (18.75%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (18.75%)
1 Star
10 (62.5%)