R&D Technologies
1.4|10 reviews
MC
Merlita C
1 reviews | Active since Member
24 Aug 2022, 14:23
POOR QUALITY PRODUCT AND EVEN WORST SERVICE
Since I tried to install this tap I have been back in contact with your store 3 times :
1. The water was gushing out of everywhere beside the top tap - you tech guy then adjust a pipe in the head of this thing 2. The element was broking didnt warm the water - Tech guy replaced it 3. NOW - the bottom section of this tap is leaking
Clearly this is the product you sold - its time you replace my device!! 3 Problems with same thing. I have been extremely patient, but this is way to much.
The Store Attended at Morgenster Br in Mitchells Plain literally spoke to my electrician of the my cell phone about what I need to install it WITHOUT ONCE letting me know that my guarantee falls away if they don't install it themselves. She is oh to happy to explain all the t and c;s now to me after the fact and throws the book at me each time Ii have had to waste my money to get in touch with them to when something is wrong their product .
Not only do I have to wait a day for tech guy to assist me, I have to call them for follow up and there is NO WAY, I am possible to reach the next level. All i am faced with is the store a assistant who know remembers all the whys its not their problem and tech guy who has to fix the faulty product she sold me.
IS THERE ANYONE ELSE IN THIS COMPANY WHO IS WILLING TO HELP ME ? or is the level of service and quality of product R&D Technologies offers
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Replies (74)MC
Merlita C's updateReviewer Update
25 Aug 2022, 08:41 After some deliberation this morning with R&D Technologies Supervisor we positively came to compromise of assistance. The Supervisor and Tech guys were at my place within 10 mins, all hands on and sorted out the issue. A loose fitting and water pressure adjustment and all has been resolved by them same the last 2 times. Thank You to the gentlemen for their fast reaction and CUSTOMER SERIVCE of meeting me where was at no charge to me. Much appreciated FOR MEETING HALF WAY ON THIS. My Device is up and running as it should be!!!
MC
Merlita C's update25 Aug 2022, 08:41
Reviewer Update
After some deliberation this morning with R&D Technologies Supervisor we positively came to compromise of assistance. The Supervisor and Tech guys were at my place within 10 mins, all hands on and sorted out the issue. A loose fitting and water pressure adjustment and all has been resolved by them same the last 2 times. Thank You to the gentlemen for their fast reaction and CUSTOMER SERIVCE of meeting me where was at no charge to me. Much appreciated FOR MEETING HALF WAY ON THIS. My Device is up and running as it should be!!!