Bad service

I am at the point where I have to choose an alternative way of public because I am tired of unnecessary penalties, I was charged R120 penalties and I must wait 7 days for a reversal which is not fair, why must I wait for so long but when you charge penalties you charge immediately 😡😡. I am also frustrated by the staff attitude always unwilling to assist. I went to Sophia town on Wednesday morning 13 August to query about about my charges and the lady who was on duty, she gave I don't care attitude as always, I was expecting that from her, she's always moody her service is horrible. I asked for a customer service contact number and she refused to give me the details instead she told me that she doesn't know the numbers,